WNS Expands in Costa RicaTuesday, January 12, 2010 Multinational corporation WNS will provide financial, accounting and customer care services from its facility in Santa Ana. The company's new data processing center is expected to generate 100 jobs. HP Invests $13 Million in PanamaFriday, August 7, 2009 A new global services center will attend Panama and several Latin American countries. In its new facilities, the multinational corporation offers tech support and outsourcing services. It employs 145 workers, and has generated an additional 100 indirect jobs. Company Profile
OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing Teletech Call Center in Costa Rica GrowsMonday, April 13, 2009 The multinational service outsourcing company has a payroll of 1,200 employees and it expects to hire 700 more people. Future employment increases will depend on demand for the company’s services, and "the incentives that the state might grant (in tax matters)." Call Centers in Guatemala Need Bilingual StaffFriday, April 24, 2009 In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years. As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive. New Sykes Operations Center in Costa RicaTuesday, January 17, 2012 Located south of the capital, in the area of Hatillo, the transnational will open its third hub in the country on February 2nd. The company, which currently employs over 3,300 people at its two contact centers, has not yet released details of the investment. BPO with Central American CapitalMonday, December 13, 2010 Transactel is the only Central American capital corporation providing Business Process Outsourcing Services / Contact Center (BPO). It currently has 1.700 employees and expects to hire a total of 2.000 by the first three months of 2011. Accounting services to be provided to multinationals in GuatemalaThursday, August 14, 2008 Genpact, a major business process outsourcing (BPO) firm, will establish an accounting center in Guatemala. Guatemala is becoming an exporter of customer and accounting services thanks to the development of the call center and BPO sector. Outsourcing in El SalvadorWednesday, April 14, 2010 El Salvador is located close to the United States and Canada and in their same time zone, and offers competitive prices when compared to neighbors Mexico, Panamá or Costa Rica. Such conditions make it an attractive location for outsourcing services, call centers and BPO. Still, El Salvador has much to do to take advantage of these conditions. Sykes Opens Third Call Center in Costa RicaFriday, February 3, 2012 The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs. The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported Nacion.com. Sitel Expands Call Center Presence in NicaraguaMonday, November 22, 2010 The outsourcing and administrative services provider announced it is opening an additional call center in Managua. The new call center will serve American English and Spanish speaking consumers. Teleperformance launches operations in Costa RicaWednesday, January 13, 2010 Teleperformance, the # 1 global leader in managing the customer experience in the outsourced contact center market, is pleased to announce its launch of operations in San José, Costa Rica. The Costa Rica operations will primarily focus on serving the US domestic market and extends Teleperformance’s global geographic delivery leadership to 49 countries worldwide. Capgemini Creates 500 Jobs in GuatemalaMonday, March 16, 2009 Its Business Process Outsourcing center currently employs 300 people and expects to expand its payroll by 500 employees during 2009. According to Prensalibre.com, the Center for Business Process Outsourcing (BPO) “has two divisions: Data processing and call center installations. Concentrix Invests in New Contact Center in Costa RicaThursday, January 15, 2009 The global knowledge process outsourcing (KPO) company has made an equity investment in Occidental Business Services of Costa Rica. Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent language spoken in the world, as well as other language requirements. Growing Call Center Market in NicaraguaWednesday, November 29, 2017 It has been announced that the company Concentrix will be expanding its operations in Managua, where it has operated a call center since 2011. The announcement was made by Vice President Rosario Murillo, who pointed out that the new Concentrix offices will be located in the IBW building, in downtown Managua. |
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