Because companies dedicated to the provision of services are more effective than product manufacturers and their growth is more accelerated, economies such as those of Central America could bet on the outsourcing of technology services.
In this context of sanitary and economic crisis, generated by the covid-19 outbreak, several economic sectors were affected due to the restrictions imposed, but, in contrast, companies involved in the provision of technological services reported a significant growth.
During the last year, Contact Center and BPO service sector exports were estimated at $600 million, 12% less than the $720 million reported the previous year.
Some of the factors influencing the failure to reach the job creation projection include the fact that no English language skills have been generated in young people, and at the time of the forecasts the exchange rate in the country was Q8.2 to one dollar, and now the rate has dropped to Q7.7.
From March 15 to 16 more than 400 local and international companies in the service sector will be holding business meetings during the OUTSOURCE2LAC business forum in San Jose, Costa Rica.
From a statement issued by PROCOMER:
San Jose, March 3, 2017.The largest gathering of service companies based on knowledge of Latin America will be meeting in San Jose, Costa Rica, on March 15 and 16.OUTSOURCE2LAC is a business conference organized by the Inter-American Development Bank (IDB) and the Foreign Trade Promotion Office of Costa Rica (PROCOMER), which aims to share best practices and experiences of the sector and to promote the creation of opportunities for business and investment for SMEs in Latin America and the Caribbean.
In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
Between 2009 and 2013 the revenues generated by the sector which outsources business services increased from $225 million to $650 million at the end of 2013.
For the development of this industry to continue "... Invest in Guatemala together with other institutions has designed a strategy with a vision for 2020 ", with the aim of achieving, over a period of five years, the generation of $2.3 billion in services and thus contribute 3.57% to the gross domestic product (GDP).
Companies prefer to hire private guards or outsource transportation of goods instead of purchasing insurance, sales of which fell by 38% between January and October compared to to the close in 2013.
According to the American Federation for Transport (Fecatrans), only 20% of their members have insurance against damage, theft or loss, because it raises costs which must then be transferred to the final price, meaning that the majority only take out insurance for third party damage in order to keep prices at competitive levels.
The event to be held on November 12th and 13th in Guatemala City will bring together companies in the outsourcing services sector and will feature conferences and business meetings.
From a statement issued by the Guatemalan Exporters Association (Agexport):
The cost savings achieved by outsourcing all kinds of services has fueled the growth of this form of contracting in the country.
The rise of this type of contract services in Guatemala has led to companies in the sector creating the Union of Companies in Human Resource Outsourcing (Gesth).
There are 285 multinational companies operating in the region, employing more than 87,000 bilingual people.
The figure was revealed by Javier Chamorro, executive director of ProNicaragua, during the Central American Nearshore Summit 2013, which is being held in the Central American nation.
On 7th and 8th of November 150 participants from the U.S. and Latin America will gather together during the first Central American summit on outsourcing services to be held in Nicaragua.
ProNicaragua, the official investment and export promoter of the Government of Nicaragua, will be organizing the first Central American summit on outsourcingservices entitled 'Central American Nearshore Summit 2013, which will bring together 150 participants from the U.S. and Latin America in this sector.
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