The last mile is the journey of a product from the warehouse shelf to the back of a truck and the customer's door, thus being the final step in the operational process, when the package finally arrives at the consumer's door. In addition to being one of the keys to customer satisfaction, last mile delivery is the most problematic part of the shipping process.
It is one of the logistics areas where Big Data can have a real impact on daily operations, offering the opportunity to optimize internal processes and better control external factors, developing qualitative and quantitative improvements in operations, supply chain areas and logistics processes, bringing significant improvements in last mile deliveries.
The Chinese platform announced that it will start providing food delivery services from restaurants, an option that will initially be offered to customers located in the Greater Metropolitan Area.
The company will compete in the Costa Rican market with the DiDi Food brand, an application that is currently in the affiliation phase for restaurants and delivery companies interested in collaborating with the platform.
Some of the innovations that the Guatemalan chain Pollo Campero has implemented in this new commercial reality include investing in the implementation of establishments that serve only home delivery service and setting up open spaces to serve more consumers.
As a result of the spread of Covid-19, restaurant chains were forced to close the table area. In this context, companies focused on mitigating their economic losses through food delivery sales..
Get My Food, a digital platform of Salvadoran origin dedicated to providing home delivery services, announced that it will start operations in 10 new areas that are distributed in three countries in the region.
Company executives informed that in the new expansion stage they will start offering their services in Lourdes, San Miguel, Santa Ana, Soyapango and Ilopango, in El Salvador.
After Delivery Hero bought the digital home delivery platform Glovo in 2020, the company has informed that in order to compete in the Guatemalan market it intends to execute an ambitious investment plan.
PedidosYa, a digital platform for home delivery of different types of products, began operating in the local market and will initially cover customers in the Metropolitan Area of San Salvador.
The platform that began to compete days ago, offers the delivery service of products that are classified in the categories of restaurants, markets, beverages, stores and errands.
During the last year, the revenues of delivery platforms have grown considerably in El Salvador, a phenomenon that has increased competition and forces companies to innovate in order to attract new customers and retain existing ones.
Due to the restrictions imposed by the covid-19 outbreak, the change in shopping habits and the preference of many people to avoid going to commercial establishments, mobile platforms dedicated to home delivery have exponentially increased their operations and sales.
Due to restrictions on mobility, the increase in online shopping and changes in consumer habits, the volume of international and local package movements in Costa Rica is showing an upward trend.
Due to the spread of covid-19, Costa Rican authorities decided to restrict people's mobility and impose social distancing measures. These factors were determining factors for consumers to begin changing their purchasing habits.
Although dealing with a demanding and challenging market with several competitors, companies dedicated to the transportation of people and delivery still visualize multiple opportunities in Costa Rica.
The need to access more efficient mobility, changes in consumption patterns and the upward trend in the introduction of smartphones and the Internet, have created a business scenario in which the demand for mobile platform services dedicated to the transportation of people and home delivery, increases over the years.
Maintaining proper inventories to meet demand, having a robust logistics system and an electronic sales channel that protects your customers when they make a purchase, are part of the challenges that businesses face in this new reality.
With "Black Friday" and Christmas approaching, commercial establishments in the region are beginning to apply their sales and promotion strategies, with which they will try to recover part of their income.
Correos y Telegrafos of Panama will invest $20 million in its upgrading plan, which will be focused on providing door-to-door service and delivery of parcels from around the world.
According to representatives of Panama's Post Office and Telegraphs (Cotel), nowadays the packages that arrive to the country from Miami take an average of three days, due to the process executed.
In a transaction valued at around $272 million, German company Delivery Hero acquired Glovo's operations in eight Latin American countries, including Costa Rica, Honduras, Guatemala, Panama and the Dominican Republic.
Delivery Hero strengthens its position in Latin America, adding Peru, Ecuador, Costa Rica, Honduras and Guatemala to its existing presence, and further expanding its existing operations in Argentina, Panama and the Dominican Republic, the German business group reported.
In Costa Rica, a bill to give the Ministry of Economy, Industry and Commerce the power to determine the maximum commissions and amounts that may be charged by digital platforms such as UberEats, Glovo, Rappi and Hugo was presented.
With the boom in demand for food delivery, Costa Rican restaurant owners claim that their companies have given up part of the profits to assume the costs of making alliances with delivery applications.
Since last March, when the first cases of covid-19 were reported in Costa Rica, consumers have been subjected to severe restrictions on mobility, which has led to transformations in the forms of marketing.
In this scenario of changing habits, the company Uber announced that in the Panamanian market it will make available to its customers a new service of sending articles, which will be called Uber Flash.
For more than three months, when the first cases of covid-19 were reported in Panama, the population has been subjected to strict quarantine, which has forced companies to diversify their services.
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