Hoteliers believe that the government's recommendation to return the full amount to guests who had rooms reserved, who for the moment will not be able to enjoy the service because of the health crisis, is unworkable.
A report by the Ministry of Economy, Industry and Commerce (MEIC) details that consumers have the right to a refund or rescheduling without penalty, as opposed to cancellation of reservations at the national or international level.
In Costa Rica, the authorities reported that following the outbreak of covid-19 in the country, the measure prohibiting any activity of massive concentration of people remains in force and that companies organizing public shows have the obligation to return the money to consumers.
The ticketing companies or platforms for selling tickets must provide the entities that act as acquirers in transactions or purchases made by credit or debit cards, all the information required for the effective identification of the transactions corresponding to the cancelled event, immediately, explains an official statement.
Gross inconsistencies in the labeling of bags of cement are rocking the boat again in a market convulsed by the importation of products from China.
Complaints have been made about the differences in the use by dates recommended on the product misleading consumers, causing questions to be raised by other cement sellers.
The penalty is for charging surcharges for inactivity on receivable accounts with balances below $25, with the bank ordered to return the more than $429,000 charged for that concept.
The penalty is the result of a complaint filed by the Consumer Protection Body with the sentencing court on December 19, 2006, against the Salvadoran Bank SA (now Banco Davivienda) "... to defend the collective interests of consumers from the collection of surcharges on inactive savings accounts made from December 2005 to October 2006. "
Purchasing decisions by Europeans, always guided by the perception of quality, are becoming increasingly influenced by the price factor and by a tendency to consume healthy foods.
A focus on the characteristics of the average European is the driving force behind an analysis of current trends and consumer habits.
The changes include a prohibiting financial institutions from penalizing early repayment of loans.
According to an expert in consumer law, Jorge Eduardo Rooseess, this law is important because it "regulates all kinds of consumer relations with citizens, and because it appears that there is a willingness to provide the necessary force to an institution for it to defend consumer rights. "
The rights of Costa Rica insurance consumers to receive timely responses to any notice of a claim, complaint, reclamation or request filed with the insurers are to be preserved.
From the aims of the Rules of Defense and Consumer Protection Insurance
To define the minimum requirements to safeguard the rights of insurance consumers to receive a timely response to any notice of a claim, complaint, reclamation or request submitted to the entities as set out in Article 4 of the 8653 Act and sections 4 , 12, 48 of the contract Law Regulating the Insurance Act 8956 and the definition of the function and operation of an agency which protects the interests of the insured and the mechanisms for resolving disagreements with the insurance company for the execution of the insurance contract, which includes overseeing the process for making complaints in the event of a loss.
The National Union of Consumers and Users is to keep a registry of complaints and denouncements against developers and operators of real estate projects.
The initiative is being promoted by the National Union of Consumers and Users of the Republic of Panama (Uncurepa) and the Panamanian Institute of Consumer and User Rights (Ipadecu) who today will hold a forum entitled "Legal security, Decent Housing," which aims to bring together buyers who have been affected by abuse or failure on the part of developers.
Legislation to be presented to Congress will protect consumer rights in service contracts (for credit cards, phones, and cable, etc..).
Óscar Chinchilla, third vice president of the Congress, said, "The interesting thing about this regulation is that any breach of contract will mean the contract will become void so as to prevent companies from abusing the goodwill of the people who purchase goods or services."
Consumer recognition and preference for brands which display humane behavior, including not hiding their own mistakes, will keep rising.
There is growing consumer dissatisfaction with the brands which forget to align themselves with consumer culture, because they are only concerned with new techniques and technologies.
In 2012, we will see a rise in positive consumer responses to brands that are aware that sticking to principles and values and showing humanity, is not unprofitable, and, on the contrary, brands that demonstrate behaviour bordering on the immoral, get rejected.
Next year the Ombudsman's Office will create the "Advertising and Consumer Rights Observatory."
Evelyn Jacir de Lovo, president of the institution, explained that the observatory will support their office in monitoring, providing follow up and evaluating advertising and publicity in El Salvador.
Two lawsuits against the Bank of Costa Rica, based on fraudulent transactions on the Web, ended with sentences against the bank.
The message sent by the courts to the business sector is clear: fulfill your duty to provide security or you will be responsible for any damages suffered by your clients, even though you are not directly responsible.
The court believes that the Bank created a lucrative service, Internet Banking, and did not put enough measures into place to minimize possible material loss by its clients when their accounts are hacked.
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