On 7th and 8th of November 150 participants from the U.S. and Latin America will gather together during the first Central American summit on outsourcing services to be held in Nicaragua.
From information published by ProNicaragua:
ProNicaragua, the official investment and export promoter of the Government of Nicaragua, will be organizing the first Central American summit on outsourcing services entitled 'Central American Nearshore Summit 2013, which will bring together 150 participants from the U.S. and Latin America in this sector.
From January to September this year the Salvadoran textile and clothing sector exported $792.4 million, 6.7% less than in the same period in 2011.
Elsalvador.com reports that "The production of textiles and clothing lost momentum in growth between January and September compared to the same period last year due to a slowdown in the U.S. economy and the fiscal crisis in Europe .
The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.
The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported Nacion.com.
"The biggest risk we face is hiring the 700 people we have projected having at this site, but we are confident we will be able to do it. Furthermore, the other sites are full to capacity and there is opportunity to grow here", Chuck Sykes, president of Sykes Enterprises Incorporated, told Nacion.com .
On Saturday January 8, transnational Sykes will hold a job fair aimed at hiring 300 people.
The outsource service company is looking for people fluent over 85% in English and have customer service skills.
"The activity will take place at its headquarters in Moravia from 8:00 am to 12 noon, although the 300 vacancies are for both Moravia and the Heredia offices," states the article at El Financiero´s web site.
Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.
The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.
Arturo Barboza, director of corporate affairs for Costa Rica, explained that the company plans to end 2010 with a total of 3,500 employees and is considering opening a third site, accirding to Nacion.com.
The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.
From every 7 individuals who apply for a Call Center job, just one has an English Language level of 85% or above. The remaining 6 display a skill level of 70%.
Beatriz Peralta, Sykes general manager, told Elsalvador.com that “these deficiencies limit the growth of the industry.
The multinational has operated in the country since 1999; it is now planning its third facility.
President Charles Sykes, remarked that at least 500 people will be hired for the upcoming call center.
Nacion.com published further comments by Sykes: "...they are exploring locations to operate. Options are north-east, east, or south east of San José. For the decision, they will ponder the new center's proximity to universities, as many of its potential employees come from them (fluent in English and technically skilled)".
Stick to what you know best. To be competitive, it is necessary to focus on core business, outsourcing support functions.
Outsourcing specialized firms for tasks that are the core of the business have an increased quality in the execution of these tasks and lower costs associated with reducing the number of personnel assigned to them as a benefit.
Sykes invested $4 million dollars in the construction of its third building measuring more than 3000 square meters.
The building will allow for the addition of 1000 new work units, which will increase the potential service capacity of the firm which now has 10 clients.
Chuck Sykes, CEO of Sykes, who visited the country to participate in the official inauguration of the building, reported that the investment in the Salvadoran market - since 2004 to date - is over 10 million dollars, and includes technology, equipment, infrastructure, and an additional 1 million in human resources training.
At an investment of $4 million, Sykes, a pioneer in opening call centers in the country, inaugurated a new center in Moravia yesterday.
They plan to hire some 3000 employees, the president of the company, Chuck Sykes, affirmed.
The firm currently has 2500 workers. Most of them (2370) work in the office located at Global Park in Heredia; the rest (130) work at the new site.
Members of the Call Center Association, which consists of seven companies, employs more than 7,000 persons, and it plans to hire 1,000 more before the end of the year.
The call center industry is expanding rapidly, and at this point is starting to consolidate. It's growth has spawned a strong demand for qualified employees.
Enrique Villa, president of the Call Center Association and director of Skyes de El Salvador, says that four years ago the kindustry had aboiut 1,000 employes.
Starting next month in its new office, which required an investment of more than three million dollars, Sykes will need to fill 500 vacancies.
It will be the first call center in the northwest region of San Jose and will be located in the building formerly occupied by Sony.
"We are in the final phase of the process," said Arturo Barboza, the regional manager of Sykes Communications.
Sykes, a US-based client-services provider is putting the finishing touches to a US$1 million call center that will create 900 jobs in El Salvador.
The building is Sykes' third in El Salvador since its arrival in late 2004. Initially, 750 jobs will be on offer but Sykes aims to have 900 people working two shifts by June of next year.
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