Twenty IT companies and more than 80 call centers and outsourcing services centers are operating in the country, seven of which entered the market in 2015.
Details from the Promoter Agency for Export and Investment El Salvador (Proesa) indicate that in 2015 there were seven companies that entered the Distance Business Services sectors (SED as it is known in Spanish), which brings together both companies dedicated to providing customer services and support and information technology.
The American Chamber of Commerce has criticized the award of business to a small group of companies selected by the Ministry of Agriculture.
Companies who were not invited to participate in the committee for the procurement of maize seed implemented by the Ministry of Agriculture and Livestock (MAG) doubt the legal framework of the panel as it differs from the normal purchasing process using format of a tender.
The American Chamber of Commerce said U.S. companies have stalled projects because of bureaucratic problems or lack of legal certainty.
Carmen Aida Muñoz, the executive director of the Chamber, told the press that a total of 17 companies, one of which is Walmart, are awaiting permits for various projects.
The executive added that most of these companies, who have been waiting for operation permits for almost two years, are call centers, textile producers and agricultural producers.
Security costs at Salvadoran companies are on the rise, together with recent increases in crime.
The American Chamber of Commerce of El Salvador (AmCham), showed its concern for the issue, which generates expenses unrelated to the natural cost structure of each activity.
Carmen Aída Muñoz, AmCham's executive director, "called on the government to make a greater effort to fight crime, and to further coordinate those entities in charge of security".
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