The service outsourcing industry in the country generated a yearly revenue of $6 million in 2008, and nine years later, the industry's revenue is close to $150 million.
Currently 45 companies operating under the free zone regime are engaged in outsourcing services in the country.This figure far exceeds that of 2007, when there were 12 companies in this sector.The incentives provided by the free zone scheme, coupled with the low labor cost demanded by these types of service centers, explain much of the growth that this market has experienced in the country.
Ibex Global Solutions has announced an investment of $4 million in a customer service, collections and back office center, to service its operations in Latin America.
Its geographical proximity to the United States was one of the reasons why the company Ibex Global Solutions decided to set up its regional headquarters in Managua. With an investment of $4 million, the company has opened its service center, where 500 agents will work providing services in English and Spanish and 250 in Spanish only.
In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
Between November 24th and 28th a group of companies engaged in outsourcing services will be visiting Spain to explore business opportunities with companies in the country.
From a statement issued by the Nicaraguan export promotion agency (PRO-NICARAGUA)
There are 285 multinational companies operating in the region, employing more than 87,000 bilingual people.
The figure was revealed by Javier Chamorro, executive director of ProNicaragua, during the Central American Nearshore Summit 2013, which is being held in the Central American nation.
From 3 to 5 December, the next Latin America Outsourcing Services Conference by the International Association of Outsourcing Professionals will be held in Costa Rica
From a press release by the Costa Rican Coalition for Development Initiatives (CINDE):
The Costa Rican Coalition for Development Initiatives (CINDE) publicly announces that Costa Rica will host the next Latin America Outsourcing Services Conference by the International Association of Outsourcing Professionals (IAPO). The selection of Costa Rica is a result of the development of the services sector and the recent addition of the country as a member of the IAOP, an organization that brings together more than 120,000 associates around the world and is co-organizing this event along with CINDE, a conference which is considered the most important in the Latin American region for outsourcing services.
Custom-made Software and Outsourcing solutions.
Organization that operates in Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama
Phone: (506) 2256-6900 - (305) 508-5024
Concentrix, the global service provider and absolute subsidiary of the SYNNEX Corporation, announced it has established an international contact center in Nicaragua.
The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year. The company's operations include a wide range of services in customer retention, customer service and customer recovery, client renewals and customer acquisition.
Panama became the center of debate regarding outsourcing services.
While some companies choose to keep all operations in one place, others prefer to diversify across Latin America, where the growth of shared service centers is increasing.
Outsourcing can become a big headache for a company and a source of serious losses if due attention is not paid to contractual details.
Steve Semerdjian, writing for nearshoreamericas.com, comments that, "while outsourcing has become commonplace in today’s business environment, the contracting process will, rightfully so, continue to challenge even the most senior outsourcing veterans".
Recognized Brazilian company of backhoe loaders, telescopic, articulated and other types of cranes looking for companies interested in representing the brand and distributing their machinery in Central America and Mexico. The company manufactures and sells telescopic,...
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