The company reported that by 2020 will close its Financial Shared Service Center in Costa Rica, as part of a corporate strategy focused on fewer centers, but larger.
"While we will close this center, Amway remains committed to the Costa Rican market and will continue to provide support to our businessmen and customers, our commercial operations in Costa Rica will continue normally," states a company statement.
During the last year, Contact Center and BPO service sector exports were estimated at $600 million, 12% less than the $720 million reported the previous year.
Some of the factors influencing the failure to reach the job creation projection include the fact that no English language skills have been generated in young people, and at the time of the forecasts the exchange rate in the country was Q8.2 to one dollar, and now the rate has dropped to Q7.7.
Amazon has opened a new service center in San José, from where it will provide support to small and medium companies who sell their products on the platform.
In 2009, Amazon started its Seller Support operations in Costa Rica with only 30 employees. Today, its new site - El Tobogán Corporate Center - now houses 900 employees.The company has invested close to $10 million dollars in its new building in San Jose.
The service outsourcing industry in the country generated a yearly revenue of $6 million in 2008, and nine years later, the industry's revenue is close to $150 million.
Currently 45 companies operating under the free zone regime are engaged in outsourcing services in the country.This figure far exceeds that of 2007, when there were 12 companies in this sector.The incentives provided by the free zone scheme, coupled with the low labor cost demanded by these types of service centers, explain much of the growth that this market has experienced in the country.
Merck Sharp and Dohme are setting up a regional financial services center in Heredia in order to support the company's operations in Latin America.
From a statement released by the Cinde:
San Jose, June 28th 2017. MSD will establish a Regional Center for Financial Services in Costa Rica to support the company's operations in Latin America.
Ibex Global Solutions has announced an investment of $4 million in a customer service, collections and back office center, to service its operations in Latin America.
Its geographical proximity to the United States was one of the reasons why the company Ibex Global Solutions decided to set up its regional headquarters in Managua. With an investment of $4 million, the company has opened its service center, where 500 agents will work providing services in English and Spanish and 250 in Spanish only.
In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
Between 2009 and 2013 the revenues generated by the sector which outsources business services increased from $225 million to $650 million at the end of 2013.
For the development of this industry to continue "... Invest in Guatemala together with other institutions has designed a strategy with a vision for 2020 ", with the aim of achieving, over a period of five years, the generation of $2.3 billion in services and thus contribute 3.57% to the gross domestic product (GDP).
Between November 24th and 28th a group of companies engaged in outsourcing services will be visiting Spain to explore business opportunities with companies in the country.
From a statement issued by the Nicaraguan export promotion agency (PRO-NICARAGUA)
On October 7th call center and shared services companies will meet to discuss issues related to the sector and review El Salvador's strategy for attracting foreign investment to this industry.
From a statement issued by the Export Promotion and Investment El Salvador (PROESA):
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