The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.
From every 7 individuals who apply for a Call Center job, just one has an English Language level of 85% or above. The remaining 6 display a skill level of 70%.
Beatriz Peralta, Sykes general manager, told Elsalvador.com that “these deficiencies limit the growth of the industry.
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