In the Pacific port of Costa Rica a cruise ship route has been inaugurated which will cover the Mesoamerican coast and end in Los Angeles, California.
The "Mesoamerican Route" operated by Azamara Club Cruises, a cruise line attached to Royal Caribbean International, starts in Puerto Caldera, ending 14 days later in the U.S.
From a press release from the Costa Rican Tourism Institute:
The company has announced it will reduce the number of its customer service centers from 11-3 , and in Guatemala it has hired BPO services from Xerox.
The firm Xerox will be responsible for business process outsourcing (BPO) services for Guatemala where it is projected that 215 jobs will be created.
According to Federico Medinilla, manager of Xerox, "the cruise operator has been divided into three units: Royal Caribbean, Celebrity Cruises and Azamara Club Cruises. The call center in Guatemala will handle the customer service aspect for the three companies. "
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