The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.
Aegis expands its footprint in Costa Rica
March 21, 2012 Zoom In Zoom Out
900-seat contact center provides for growing client engagements
Dallas, Texas and Mumbai, India: Aegis, a global outsourcing services provider and part of the $17 billion Essar Group, announced today that it is expanding its footprint in Costa Rica by opening a 900-seat call center in Rohrmoser, San Jose, Costa Rica, close to the U.S. Embassy and the National Stadium.
Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.
The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.
Arturo Barboza, director of corporate affairs for Costa Rica, explained that the company plans to end 2010 with a total of 3,500 employees and is considering opening a third site, accirding to Nacion.com.
ACE Global inaugurated its $2 million call center in the free port "Zona Franca Metro".
The multinational financial services company will provide outsourcing services for a telecom company and an investment bank.
For its operation, it has hired 500 people, and expects to hire 200 more in the upcoming months.
From an article in Nacion.com: "Joseph Berardi, president of ACE, stated that before establishing here, the company evaluated other countries like the Philippines, Mexico and some Caribbean countries".
The companies Stream, AEGIS, Amadeus, the ICT Group, and ACE are looking for 600 people with high levels of English and immediate availability.
The call center Stream, which has the most vacancies, will hire 350 people. AEGIS seeks 20 new team members for the service area of customer service. In the technical sector, the business that offers services such as travel booking, cruises, and rental cars, Amadeus, will hire four people.
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