In November contact centers received 15% less calls than the same period of 2008.
Affected companies blame the economic crisis and the lack of qualified bilingual personnel.
Prensa.com reports: "According to some operators, the financial crisis has taken such a toll on Panamanian call centers that they had to realign their strategies: some looked for new market niches, other chose to diversify their client portfolio, trim technological and infrastructure expenses and lay off personnel".
Even though an 8% decrease in tourism is estimated, it would be offset by the digital advertising, financial support and software sectors.
Data generated by CINDE, the Costa Rican Promoter of Foreign Trade (PROCOMER) and the Central Bank of Costa Rica (BCCR) are predicting an 8% decline in tourism earnings, while other exporters of services, both local and foreign, will grow by 13% when compared to 2008.
Health Dynamics in Costa Rica which provides services to the American West Dermatology Clinic will increase its payroll by 87%.
The Health Dynamics Company in Costa Rica, which aims to increase its current payroll of 32 employees to 60, gives support to West Dermatology, a chain of skin clinics in the United States.
A total of 10 companies with Mexican, American and Central American capital will start operations in the free zones.
Mexican manufacturing companies C&C Apparel, C&C Industries and C&C Las Mercedes were authorized to operate under the free zone system. Said companies will take over the operations of Nien Hsing, which is in the process of closing operations in Nicaragua, reports said.
The American company, Emerson, inaugurated its first plant in Latin America, where it will produce computer programs and electronic components.
The company will employ some 200 professionals in different areas. Among the reasons why the company choose Costa Rica as its headquarters in Latin America, Phill Hunt, Director of the new plant, listed the economic stability and policy of the country, availability of human resources who speak English, and its strategic location.
The company, which is dedicated to Business process outsourcing (BPO), has plans to start operating at the end of 2008, and to hire 500 people.
The service center, which will provide customer care, sales and technical support in both Spanish and English, will be installed in Managua and should open during the fourth quarter of 2008.
Operations will be carried out by eTelecare Global SolutionsNicaragua S.A., a joint venture between eTelecare and Almori BPO Services, Inc, a North American corporation.
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