Due to the precariousness of the English language, in recent years’ companies in the Contact Center & BPO sector have decided to close thousands of jobs in the region and relocate their investments to other markets where they have no difficulty in recruiting qualified personnel.
Reports at a global level show that the command of English is one of the weaknesses at a Central American level.
The difficulties in identifying staff training needs and the lack of a clear relationship between new employee skills and incentives diminishes the possibility of achieving company goals.
According to the Deloitte 2019 Global Study of Human Capital Trends, in which more than 9,400 business leaders from around the world participated, including 261 from Costa Rica, the learning of business staff is the most relevant trend.
Companies recognize how important managing a growing international and mobile workforce is for the future of their businesses, but they do not know how to do it.
Companies do not have an appropriate strategy to deal with the transformation that is happening the way of working in the world -from the convergence of five generations to operations spread across the planet- which will lead to a crisis in management, attraction and retention of talent, concludes the Workforce 2020 study, prepared by Oxford Economics and SAP.
There are plenty of applicants for the posts, but there are few who are really qualified to meet the demands of each job.
A study entitled 'Lack of Talent 2011' by the firm Manpower Group shows that 30% of companies in Costa Rica say they have trouble finding certain types of staff such as technicians, salesmen and secretaries with the required skills.
"If a person with 20 years of education emigrates and another person, with 12 years of education immigrates, the country has suffered a net loss of 8 years of investment in training."
The retention of human capital and recruitment of highly qualified human resources from other countries is of vital importance to nations.
Human resource mobility is increasing, and although this increases the productivity of the global economy it also means significant gains or losses in particular countries, according to the direction of migratory flow.
FedEx Express is first, Kimberly Clark second, followed by Oracle Caribbean, SC Johnson, Diageo, McDonalds and Agrisal Group.
In the rankings elaborated by the Great Place to Work Institute of Central America and the Caribbean, FedEx repeated as the best company to work for within Central America and the Caribbean.
In an article in Elperiodico.com.gt, Jorge Ferrari, president of Great Place to Work Institute of Central America and the Caribbean, stated that "it is no coincidence that these companies provide excellent operating results. Their human resource development has become their secret weapon for competing in the markets."
Recognized Brazilian company of backhoe loaders, telescopic, articulated and other types of cranes looking for companies interested in representing the brand and distributing their machinery in Central America and Mexico. The company manufactures and sells telescopic,...