Relocating existing restaurants, strengthening the digital sales channel and identifying the areas where consumers are currently concentrated in order to choose the location of new stores are some of the strategies of the chains when executing their expansion plans.
As a result of the covid-19 outbreak, several expansion projects were affected, which must now reinvent themselves and adapt to the new commercial reality, in which consumers have different lifestyles.
Betting on sales through digital channels, offering dishes at more accessible prices and carrying out promotions are some of the strategies that some casual dining restaurants that compete in the Costa Rican market seek to apply.
The spread of covid-19 severely affected the restaurant sector, especially businesses that did not sell through digital channels or did not have options to deliver their products to their homes.
The new location in which Friday's invested $150,000 is located in Los Yoses, east of the capital, and has the capacity to serve 180 people, but because of health restrictions it is only half full at the moment.
Previously, Friday's served its clients in San Jose in the La Bandera traffic circle, San Pedro de Montes de Oca, but, because its property was expropriated in 2019 due to the construction of a viaduct, the company was forced to close its operations in that location.
In Costa Rica, the number of people visiting commercial establishments, restaurants and entertainment venues has been rising in recent months, but consumption levels are still low, due to unemployment and limited income.
Because of the quarantine caused by the covid-19 outbreak, April was when people stayed longer in residential areas; however, according to Google mobility reports, as of June mobility patterns began to change.
After being closed for more than seven months, starting October 8, about 4,500 establishments that are identified as bars or casinos in the country will be able to reopen to the public.
The bars that reopen will only be able to serve 50% of their capacity and the distance between the backs of the chairs at each table must be at least 1.8 meters.
Due to the global confinement decreed by the covid-19 outbreak, coffee shops, restaurants and tourist establishments reduced the demand for coffee, but increased Internet sales and marketing of the grain in supermarket chains.
Another change that has been reported in the context of the pandemic is the rise in the international price of the quintal of gold coffee, which for the coffee year 2019-2020 stands at $156.48, an amount that is 9% higher than that recorded for the cycle 2018-2019, when it was quoted at $143.90.
In Costa Rica, the new commercial reality requires restaurants to operate with a capacity of 50%; however, since they maintain the same level of fixed costs, the losses of this sector could exceed 20%.
For more than four months, when the first cases of covid-19 were reported in the country, consumers have been subjected to severe restrictions on mobility and restaurants were forced to operate in conditions unfavorable to their finances.
With the boom in demand for food delivery, Costa Rican restaurant owners claim that their companies have given up part of the profits to assume the costs of making alliances with delivery applications.
Since last March, when the first cases of covid-19 were reported in Costa Rica, consumers have been subjected to severe restrictions on mobility, which has led to transformations in the forms of marketing.
Sales via websites, social networks and instant messaging systems, as well as offering home delivery and including frozen food on menus, are some of the innovations that restaurants have had to apply in the new commercial reality.
Until the abrupt change in consumption habits brought about by the covid-19 outbreak in Costa Rica, restaurants did not imagine that the situation would force them to abandon their classic table service.
Removing commonly used beverage dispensers, signaling establishments to ensure social distancing, and installing doors with a foot opening are some of the adaptations that restaurants will have to make to operate in the new commercial environment.
The restaurant sector has been one of the hardest hit by the covid-19 outbreak, as in most countries the authorities have prohibited these establishments from serving their customers in the table area and only allow them to sell take-out.
Businessmen in the sector in Costa Rica requested the authorities to modify the last restriction, which prohibits restaurants from providing self-service after 5 p.m.
According to directors of the Costa Rican Chamber of Restaurants (Cacore), the measure of sanitary vehicle restriction, which forces establishments to close at 5 pm, has caused a collapse in the express service system itself and through platforms.
Because of the social isolation and mobility restrictions that have been decreed by the health crisis facing the region and the world, restaurants will be forced to readjust their business model to the changes that will come in consumer behavior.
The spread of covid-19 has forced restaurant chains to reinvent themselves in order to continue operating, as in most countries of the region governments have banned the free movement of people and forced most commercial establishments to close.
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