The multinational company Feuji technology services has announced that it will be setting up a customer service and support center in Heredia.
From a statement issued by the CINDE:
San José, July 27, 2017.The service company Feuji, which specializes in providing technology solutions and services in the cloud, has officially announced its arrival in Costa Rica and the hiring of 150 more people for the remainder of 2017.
The company TransPerfect has announced that it will be opening a contact center in Alajuela to provide interpretation and translation services at an international level.
From a press release by Transperfect:
San José, Costa Rica, May 2, 2017 – TransPerfect, the world's largest privately held provider of translation services and technology solutions for global business, today announced the opening of a new contact center in Costa Rica. The facility will seat 120 new employees, most of whom are expected to be new hires from the greater San José area.
From March 15 to 16 more than 400 local and international companies in the service sector will be holding business meetings during the OUTSOURCE2LAC business forum in San Jose, Costa Rica.
From a statement issued by PROCOMER:
San Jose, March 3, 2017.The largest gathering of service companies based on knowledge of Latin America will be meeting in San Jose, Costa Rica, on March 15 and 16.OUTSOURCE2LAC is a business conference organized by the Inter-American Development Bank (IDB) and the Foreign Trade Promotion Office of Costa Rica (PROCOMER), which aims to share best practices and experiences of the sector and to promote the creation of opportunities for business and investment for SMEs in Latin America and the Caribbean.
In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
Roche Pharmaceuticals has announced an investment of $5 million to expand its service and distribution center, from where it serves 23 countries in the region where it operates.
From a statement issued by the Government of Costa Rica:
Heredia, Costa Rica. -12 August 2015 The pharmaceutical company La Roche today inaugurated its new service and distribution center in the country, which will optimize its operations serving 23 countries in Central America and the Caribbean. Thanks to the investment of $5.5 million, the company will also expand its storage capacity for biotechnology products and implement cutting-edge technologies in the building, committing to the highest environmental and energy saving standards in the world.
There has been an increase and there are now 122 international companies which have invested in the operation of 140 shared services in different categories.
Currently the export of computer services, management and other business functions make up 5.8% of Costa Rica's Gross Domestic Product (GDP). In the last 15 years, exports of value-added services increased from 12.1% of total exports to 47.5%, as estimated by the Costa Rican Coalition for Development Initiatives (CINDE).
Call centers with basic operations that were predominant in the country in the past decade are moving now to countries with lower cost structures such as Honduras or El Salvador.
Instead of the basic operations call centers, so called because they are centers dedicated to providing only bilingual phone support, Costa Rica has focused on attracting business processing outsourcing services (BPO's) which require staff with specialties such as finance or engineering.
An announcement has been made that the U.S. firm Startek will be closing its operation in the country and laying off its 550 employees.
Following in the footsteps of Intel Corporation and Bank of America, the company's business process outsourcing (BPO for short) operation has announced it will close its center in Costa Rica, as confirmed by the Minister of Foreign Trade, Alexander Mora in an article on Elfinancierocr.com.
Results Company has invested $2.5 million in a new customer service center in a free zone in Heredia.
The new contact center belonging to the U.S. company, which will be its second in Latin America, will provide call center services to customers from other firms.
From the press release:
"The new call center represents the company's commitment to continued investment in Latin America, with operations in Hermosillo and Obregon, Mexico.
There are 285 multinational companies operating in the region, employing more than 87,000 bilingual people.
The figure was revealed by Javier Chamorro, executive director of ProNicaragua, during the Central American Nearshore Summit 2013, which is being held in the Central American nation.
"Costa Rica and Guatemala are the two nations that have attracted the largest number of companies in the outsourcing industry, with a total of 191.
From 3 to 5 December, the next Latin America Outsourcing Services Conference by the International Association of Outsourcing Professionals will be held in Costa Rica
From a press release by the Costa Rican Coalition for Development Initiatives (CINDE):
The Costa Rican Coalition for Development Initiatives (CINDE) publicly announces that Costa Rica will host the next Latin America Outsourcing Services Conference by the International Association of Outsourcing Professionals (IAPO). The selection of Costa Rica is a result of the development of the services sector and the recent addition of the country as a member of the IAOP, an organization that brings together more than 120,000 associates around the world and is co-organizing this event along with CINDE, a conference which is considered the most important in the Latin American region for outsourcing services.
The country is in third place in Latin America and 18th in the list of 100 countries with the best conditions for outsourcing in the world.
San Jose, Costa Rica, is the third best city in Latin America, second only to Sao Paulo, Brazil, and Buenos Aires, Argentina, in terms of favorable conditions for the outsourcing industry.
A study entitled "The 100 best destinations for outsourcing Operations 2012" by the consultant Tholons puts the Central American country in 18th place worldwide.
Health Dynamics in Costa Rica which provides services to the American West Dermatology Clinic will increase its payroll by 87%.
The Health Dynamics Company in Costa Rica, which aims to increase its current payroll of 32 employees to 60, gives support to West Dermatology, a chain of skin clinics in the United States.
The general manager of the service center, Jorge Zúñiga, told El Financiero, Costa Rica, "The goal is to have 60 employees by the end of 2009 and beginning of 2010, with payments averaging $1.2 million in annual payroll."