Because companies dedicated to the provision of services are more effective than product manufacturers and their growth is more accelerated, economies such as those of Central America could bet on the outsourcing of technology services.
In this context of sanitary and economic crisis, generated by the covid-19 outbreak, several economic sectors were affected due to the restrictions imposed, but, in contrast, companies involved in the provision of technological services reported a significant growth.
Due to the precariousness of the English language, in recent years’ companies in the Contact Center & BPO sector have decided to close thousands of jobs in the region and relocate their investments to other markets where they have no difficulty in recruiting qualified personnel.
Reports at a global level show that the command of English is one of the weaknesses at a Central American level.
From March 15 to 16 more than 400 local and international companies in the service sector will be holding business meetings during the OUTSOURCE2LAC business forum in San Jose, Costa Rica.
From a statement issued by PROCOMER:
San Jose, March 3, 2017.The largest gathering of service companies based on knowledge of Latin America will be meeting in San Jose, Costa Rica, on March 15 and 16.OUTSOURCE2LAC is a business conference organized by the Inter-American Development Bank (IDB) and the Foreign Trade Promotion Office of Costa Rica (PROCOMER), which aims to share best practices and experiences of the sector and to promote the creation of opportunities for business and investment for SMEs in Latin America and the Caribbean.
In 2016 the Latin American forum that brings together over 500 companies from the service industry will be held in San Jose.
From a statement issued by the Ministry of Foreign Trade of Costa Rica:
San Jose, Costa Rica, November 26, 2015: The Ministry of Foreign Trade (COMEX), the Foreign Trade Promotion Office (PROCOMER) and the Costa Rican Coalition for Development Initiatives (CINDE), announced that the IDB has named Costa Rica as the host for 2016 for one of the most important events in Latin America for the corporate services industry: "OUTSOURCE2LAC". The decision was made official last week, during the fifth edition of the forum, held in Guadalajara, Mexico.
There are 285 multinational companies operating in the region, employing more than 87,000 bilingual people.
The figure was revealed by Javier Chamorro, executive director of ProNicaragua, during the Central American Nearshore Summit 2013, which is being held in the Central American nation.
"Costa Rica and Guatemala are the two nations that have attracted the largest number of companies in the outsourcing industry, with a total of 191.
From 3 to 5 December, the next Latin America Outsourcing Services Conference by the International Association of Outsourcing Professionals will be held in Costa Rica
From a press release by the Costa Rican Coalition for Development Initiatives (CINDE):
The Costa Rican Coalition for Development Initiatives (CINDE) publicly announces that Costa Rica will host the next Latin America Outsourcing Services Conference by the International Association of Outsourcing Professionals (IAPO). The selection of Costa Rica is a result of the development of the services sector and the recent addition of the country as a member of the IAOP, an organization that brings together more than 120,000 associates around the world and is co-organizing this event along with CINDE, a conference which is considered the most important in the Latin American region for outsourcing services.
Custom-made Software and Outsourcing solutions.
Organization that operates in Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama
Phone: (506) 2256-6900 - (305) 508-5024
Panama became the center of debate regarding outsourcing services.
While some companies choose to keep all operations in one place, others prefer to diversify across Latin America, where the growth of shared service centers is increasing.
The conference, which was held in Panama City, brought together representatives from companies such as KPMG, Carvajal Technology and Services and TACA Airlines among others.
Administrative Counseling Outsourcing
Organization that operates in Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama
Phone: (506) 2271 3941
Outsourcing can become a big headache for a company and a source of serious losses if due attention is not paid to contractual details.
Steve Semerdjian, writing for nearshoreamericas.com, comments that, "while outsourcing has become commonplace in today’s business environment, the contracting process will, rightfully so, continue to challenge even the most senior outsourcing veterans".
In terms of professional services, the main benefit of the treaty is that it implements a uniform set of laws across the entire region.
Five years after its passage, many experts believe the agreement is only just beginning to show its real impact. To begin with, we must remember that trade between the US and the CAFTA countries is valued at over $45 billion annually.