The implementation of a quality system should begin with a review of company operations for comparison with the model suggested by ISO 9001:2000.
Following the adoption of a quality management system (QMS) a reliable and effective team will have to be formed to analyze the company’s management and establish the activities to be carried out according to the QMS selected.
"Plan for the worst, hope for the best" - Imagining and planning for future crises is critical in an ever more volatile environment.
More and more, events outside of the once predictable economic cycle are affecting companies sales and profits.
In the U.S., for example, in recent years, sales departments have faced the effects of events such as the collapse of the housing market, the Asian financial crisis and the huge fluctuations in the price of energy and raw materials.
"If you want to make God smile, tell Him your plans."
Woody Allen's phrase suggests that God does not pay attention to PowerPoint and the business plan documents that corporate strategists use to chart and explain the direction of their organizations. Many of these plans are driven by views that become comedy material in a few months.
So how can we plan strategies for new or unstable markets?