With Big Data management techniques, companies can optimize their strategic business planning, by taking advantage of market and companies' data.
Big data has emerged as a powerful tool that organizations can use to leverage data-driven decision making for better strategic planning, determine which market niches of their products, are growing or shrinking, obtain traffic data of their stores or website, determining where they come from, what kind of devices they use, dwell time, and foot traffic patterns to help analyze which promotions and efforts are successfully driving their business.
Due to the precariousness of the English language, in recent years’ companies in the Contact Center & BPO sector have decided to close thousands of jobs in the region and relocate their investments to other markets where they have no difficulty in recruiting qualified personnel.
Reports at a global level show that the command of English is one of the weaknesses at a Central American level.
Faced with the sudden change that the new normal generated in companies, employees are challenged to increase their skills to work remotely, adapt to more flexible contracts and refine their technological skills and cognitive qualities.
Telecommuting has become an everyday occurrence among companies in the region, which have had to adjust to the restrictions imposed by governments due to the outbreak of covid-19.
The difficulties in identifying staff training needs and the lack of a clear relationship between new employee skills and incentives diminishes the possibility of achieving company goals.
According to the Deloitte 2019 Global Study of Human Capital Trends, in which more than 9,400 business leaders from around the world participated, including 261 from Costa Rica, the learning of business staff is the most relevant trend.
With the aim of providing companies with a line of support services for human resources processes, a guild for managers and intermediators of human talent has been formed in Guatemala.
The Chamber of Commerce of Guatemala (CCG) announced the creation of the Human Talent Management and Intermediation Association (GGITH), which has among its objectives providing services for talent management, and the dissemination of knowledge and improvements in the practices in human resource.
Only 25% of graduates from Costa Rica 's National Institute of Learning managed to obtain a job in the specialty in which they supposedly were trained.
Two articles in Nacion.com warn of the very serious situation that is affecting not only young people who are wasting their time studying what will not help them get a job, but also that demand from companies for trained personnel is not being satisfied either, diminishing the competitiveness of the Costa Rican economy, and bringing down the aforementioned superiority of the country's human capital over the rest of the region.
If job responsibilities are easy then it's very likely that you may not be using the full potential of your workers, preventing their personal growth and causing demotivation.
In a discussion of the topic in an article in Harvard Business Review, Francesca Gino says that the belief that work without stress increases productivity, is false.
Beyond the fact that stress can cause disease, the truth is that in order to be more productive, it is essential to feel some stress.
In Guatemala people are now suffering from the "labor agreements", which come from the same strain of virus as the "Collective agreements" which have made the State Costa Rica sick, distorting the labor market and generating inequality.
EDITORIAL
The editorial "Harmfulness of labor agreements in the public sector", published today on Elperiodico.com.gt, might have been written some years ago to describe Costa Rica. Guatemala still appears to have a chance to react to the disease, with proper medication. In Costa Rica, however, the disease is so widespread that major surgery is needed which today does not seem feasible, and the only thing left is to wait for the inevitable final crisis.
In a context of high unemployment and informal work any increase in the amount of the minimum wage produces more unemployment, more informality, and consequently, more poverty and inequality.
In Costa Rica, the latest numbers released by the National Statistics Institute (INEC) located unemployment during the first quarter of 2015 at 10.1%. If you add those who are not unemployed but who have informal jobs, which is 45.3% of the working population, you can tell why almost half of the population in Costa Rica who wants to work do not get better incomes if the minimum wage is increased.
Before negotiating a new amount for the minimum wage in Panama, the Chamber of Commerce, Industries and Agriculture notes that "those who strive more should receive more."
From a statement issued by the Chamber of Commerce, Industries and Agriculture (CCIAP):
With the establishment of a table for revision of the minimum wage, involving business associations and workers in mediation with the government, a process has been started that we hope will be carried out in accordance with the spirit for which this provision was set.
The increasing speed and ease of direct access to the information needed for decision-making, is drastically reducing the number of middle managers who used to be hired to provide them.
In companies of the last century when a sales manager needed information about last year's sales in order to take a relevant decision, he or she had to contact their assistant manager, who was responsible for collecting information and presenting it to the director. Nowadays, the direct and easy access to all information concerning day-to-day business allows the same director to touch a screen, get the information and make the decision, reducing costs and saving time.
"Civil service careers are influenced by arbitrariness, politicization, patronage, the search for private profit and patronage criteria and with posts being filling up with public servants who do not have the sufficient merits to perform their functions."
From a statement issued by the Salvadoran Foundation for Development (FUSADES), regarding the report The Civil Service and Patronage:
In Costa Rica civil servants earn on average 150% more than workers in the private sector, which contributes decisively to the growth of inequality and lowers the overall competitiveness of human resources.