Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.
The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.
Arturo Barboza, director of corporate affairs for Costa Rica, explained that the company plans to end 2010 with a total of 3,500 employees and is considering opening a third site, accirding to Nacion.com.
The companies Stream, AEGIS, Amadeus, the ICT Group, and ACE are looking for 600 people with high levels of English and immediate availability.
The call center Stream, which has the most vacancies, will hire 350 people. AEGIS seeks 20 new team members for the service area of customer service. In the technical sector, the business that offers services such as travel booking, cruises, and rental cars, Amadeus, will hire four people.
Stick to what you know best. To be competitive, it is necessary to focus on core business, outsourcing support functions.
Outsourcing specialized firms for tasks that are the core of the business have an increased quality in the execution of these tasks and lower costs associated with reducing the number of personnel assigned to them as a benefit.
Starting next month in its new office, which required an investment of more than three million dollars, Sykes will need to fill 500 vacancies.
It will be the first call center in the northwest region of San Jose and will be located in the building formerly occupied by Sony.
"We are in the final phase of the process," said Arturo Barboza, the regional manager of Sykes Communications.
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