Western Union expands operations in Costa Rica

The industry leader in money transfers has increased its local payroll by 58 per cent over the past 15 months and plans to continue growing.

Monday, May 5, 2008

Advertisements seeking personnel are increasing in size, and the hours for interviews with candidates are being extended.
Western Union's Costa Rica operation has been growing, or as the company says, "maturing." Just in the last few months its payroll grew from 425 to 675, up by 58 per cent.
The purpose of the expansion is to develop services beyond those of a call center. It wants to become a shared services center covering new areas like finances, accounting, and IT. Pilot projects in these areas are already underway. Company officials say the number of employees could grow to 1,200.

More on this topic

Costa Rica Still Attracting Service Centers

March 2015

There has been an increase and there are now 122 international companies which have invested in the operation of 140 shared services in different categories.

Currently the export of computer services, management and other business functions make up 5.8% of Costa Rica's Gross Domestic Product (GDP).

Western Union Allies With Grupo Progreso

October 2009

The agreement will enable customers to send and receive money transfers from any of the 50 stores of Grupo Progreso.

Of Guatemalan origin, Grupo Progreso owns hardware store chains El Lagar and El Colono.

"Western Union, who focuses on international money transfers, operates in Costa Rica through a local operator, Airpark de Costa Rica", reported El Financiero.

Western Union to Expand Operations in Costa Rica

March 2009

The transnational will expand its payroll in the country by 100 employees in order to reach 1,200, with the addition of new services.

According to the newspaper La Nación of Costa Rica: "Recently, the multinational moved another business to the country: Its fraud prevention unit which joins other services incorporated in June in the accounts, administrative and financial regulation compliance areas."

Western Union opens regional headquarters in Panama

September 2008

With the opening of an office in Panama, multinational company Western Union will now manage from there its operations in Colombia, Ecuador and Venezuela.

Liz Alicea-Velez, executive vice-president for Latin America and the Caribbean of this leading company in global money transfer, said that she is satisfied with the new business model which will allow them to manage operations in the three South American countries from Panama.

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