Tender for Technical Support for Electronic Equipment

In Guatemala, an invitation to tender is being issued for the extension of the guarantee of the integrated ballistics identification system in the INACIF criminalistics laboratory.

Wednesday, February 13, 2019

Guatemala Government Purchase 9706062:

"The warranty extension service must be valid from 07/01/2019 to 12/31/2022 (forty-two (42) months). Provide support service in working hours and days at the request of INACIF without incurring additional costs.

The supplier must indicate the name of specialists -foreigners or nationals endorsed by the head company or with high verifiable experience in the handling of equipment such as those required by the service-, attaching their curriculum vitae. In addition, attach a table indicating the levels of support to which the emergencies will be rising.

The response time for the correction and resolution of faults will be scaled as follows:
1. Immediate twenty-four (24) hour assistance.
2. Escalation for failure resolution by head engineers residing abroad: two (2) days.
3. Presence of Service Engineers from the head company, - highly specialized - coming from abroad and highly knowledgeable of the equipment that presents the fault, five (5) working days after the two (2) days granted to staggering via telephone.
4. Total number of days allowed for resolution of the problem; fifteen (15) business days. Time in which the equipment must be fully operative."

Deadline for receipt of tenders: March 28, 2019.

See tender.

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