Instituto Costarricense de Electricidad is putting out to tender telephone customer services and technological support of the customer service center level 1 and 2, for a period of one year, extendable for up to 6 years.
"The Call Center services for Voice, Internet and Television services for technical support and fault reports (Level 1) will be provided at the contractor's premises within the national territory. The Call Center service for Voice IP, Internet and Television for advanced technical support and fault reports (Level 2) and support supervisors of (Level 2) will be provided in the facilities that the ICE has for this purpose.
The start date for the service will be defined in coordination with the Contract Administrator once the contract is in force.The duration of this contract will be 12 months, extendable by 5 equal periods up to a total of 6 years, with the ICE having the sole power to apply those extensions or not, a condition that must be informed in writing to the contractor in a term of not less than 90 days prior to the end of each period."
Reference value: $3.298.162.
The deadline for receipt of bids is August 14, 2017.
Instituto Costarricense de Acueductos y Alcantarillados tender’s services for a contact center for omnichannel customer service.
Costa Rican Government Purchase 2021LN-000003-0021400001:
"This contracting is required to have a Contact Center that provides Attention Services to the users of the Costa Rican Institute of Aqueducts and Sewers in a timely and reliable manner, through an Omnichannel assistance that includes the attention of incoming calls, outgoing call campaigns, attention through digital channels such as: emails, text messages, chats, social networks (Facebook, Twitter, Telegram, WhatsApp, among others), campaigns in different channels of attention and face-to-face attention of managements at the service platforms level.
The Costa Rican Electricity Institute tenders the maintenance service and installations in the telecommunications network, for the western metropolitan region.
Costa Rican Government Purchase 2020LI-000002-0000400001:
"The contracted service will be carried out in the established area, in the territory covered by each plant that makes up the lines, with a scope of action in exceptional cases of 60 kilometers around the limit of the contracted area.
The Superintendency of Telecommunications in Costa Rica is putting out to tender the service to provide access to Fixed Voice and Broadband Internet Services in the south of the country.
SUTEL-BNCR Competition No. 010-2014
Contract to provide access to Fixed Voice and Broadband Internet Services to all communities in the districts of Biolley, Brunka, Buenos Aires, Chánguena, Colinas, Pilas, Potrero Grande and Volcan, in the canton of Buenos Aires, Puntarenas province and the provision of these services to Public Service Delivery Centers located in these communities, with support from the National Telecommunications Fund.
español
2921
