Tender: $3 million Call Center

Instituto Costarricense de Electricidad is putting out to tender telephone customer services and technological support of the customer service center level 1 and 2, for a period of one year, extendable for up to 6 years.

Friday, July 14, 2017

Costa Rica Government Purchase 2017LA-000042-0000400001:

"The Call Center services for Voice, Internet and Television services for technical support and fault reports (Level 1) will be provided at the contractor's premises within the national territory.  The Call Center service for Voice IP, Internet and Television for advanced technical support and fault reports (Level 2) and support supervisors of (Level 2) will be provided in the facilities that the ICE has for this purpose.

The start date for the service will be defined in coordination with the Contract Administrator once the contract is in force. The duration of this contract will be 12 months, extendable by 5 equal periods up to a total of 6 years, with the ICE having the sole power to apply those extensions or not, a condition that must be informed in writing to the contractor in a term of not less than 90 days prior to the end of each period."

Reference value: $3.298.162.

The deadline for receipt of bids is August 14, 2017.

See Tender

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