The National Authority for Public Services (ASEP) imposed a fine of 50,000 balboas to Empresa Claro Panama, S.A. for breaching Law 31 of February 8, 1996, which dictates the rules for the regulation of telecommunications in the Republic of Panama. 

The Asep reported that "...By Resolution AN No. 9594 CS of February 1, 2016, the ASEP resolved to sanction Claro Panama, S.A. for violating the provisions of article 56, numeral 10 of Law 31 of February 8, 1996 and the First Resolve in the AN Resolution No. 2009-Telco of August 25, 2008."

"... The resolution established that calls made from Claro Panamá, S.A. on cellular phones, in prepaid and postpaid format, to the 800 line of Telecarrier, Inc. (TCI), Galaxy Communications Corp. (GCC), Advanced Communications Network, S.A. (ACN) and Telecomunicaciones Corporativas Panameñas, S.A. (TCP) were not completed because they were not interconnected."

"This situation affected Claro's customers, who could not make effective use of the 800 line, as well as the clients of the companies TCI, GCC, ACN and TCP that needed to receive calls in order to supply their services and products, in breach of what is established in Resolution AN No. 2009-Telco of August 25, 2008."

See full statement from the Asep. (In Spanish)

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