According to a report prepared by the Superintendence of Telecommunications (Sutel), which was released on November 17th, in the last few years Telefonica has gained ground in the mobile telephone market, and in the cases of Claro and the Costa Rican Institute of Electricity (ICE), they have decreased their share.

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In 2017 Telefonica concentrated 26.3% of the total number of cell phone users in the country, in 2018 the proportion rose to 26.6% and in 2019 it catapulted to 29.9%.

In the case of Claro, in 2017 it accounted for 21.3%, in 2018 it retained 19.2% of all mobile telephone users and in 2019 the proportion dropped to 18.9%.

ICE has been the participant that has lost the most clients in the last five years. Official figures show that in 2015 it concentrated 57.6% of all users and in 2019 that proportion fell to 51.2%.

Regarding customer preferences and current trends, Jose Pablo Rivera, manager of regulation, communication and institutional relations at Telefonica Movistar, told Elfinancierocr.com that "... 'the market is becoming more postpaid. It's a trend in most Latin American countries and is associated with prepaid users wanting to have a more continuous service, where you don't have to be recharging."

Rivera added that "... the entry barriers for a plan have been reducing, so for a high consumption prepaid it makes more sense to have a postpaid plan."

Source: elfinancierocr.com

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