Tax Exemption for Call Centers

In Panama, a bill that regulates the activities of call centers has been approved, leaving companies in the sector free of direct and indirect taxes.

Wednesday, September 5, 2018

The National Assembly reported that, in a third debate, approval was given to Bill 653 which regulates the activity of call centers for commercial use.

According to a statement from the Assembly during the discussion, it was learned that only 32 call centers are operating in the country, despite the existence of 134 licenses issued by the Public Services Authority (ASEP). It was said that this activity generates around nine thousand jobs in the country. 

The document states that Project 653 proposes that call center operators will be free of direct and indirect taxes, contributions, fees, duties and national taxes. 

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Guatemala: Tax Exemptions for Textile Companies and Call Centers

February 2016

The legislature has finally passed the Employment Act granting exemptions for 10 years for call centers and maquilas operating in the country.

From a statement issued by the Congress of Guatemala:

With 113 votes in favor, members of the National Emergency Congress approved Decree 19-2016, Emerging Act for the Conservation of Employment, which exempts import tax for 10 years for call centers and maquilas operating in the country .

Guatemala: Tax Incentives For Textile Companies and Call Centers Only

February 2016

Reforms have been made to a proposed Emerging Act for Conservation of Employment in order to maintain tax incentives only for textile sectors and call centers, leaving out other activities that were previously exempt.

Deputy Ovidio Monzon, president of the Congress Working Committee confirmed that the aim is to maintain the privileges and exemptions for textile companies and call centers.

Nicaragua: New Law on Free Zones

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The new legislation extends the tax benefits enjoyed at current export processing zones, to free trade zones in other sectors such as logistics, outsourcing and agricultural exports.

From a statement issued by the National Assembly:

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"Social Solidarity Economy" in Costa Rica

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A bill creates the regime of "Social Solidarity Economy", which creates exemptions from virtually all taxes for companies registered in the scheme.

The vice president of the Chamber of Commerce of Costa Rica, Victor Ruiz, said that "... the model of the ESS (Social Solidarity Economy) represents unfair competition against formal private companies and contributes nothing to the serious fiscal problems of the country because it reduces the question of tax collection. "

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