Spirit Arilines Opens Call Center in Costa Rica

Spirit Airlines will open a Reservation Center in Heredia to provide customer service for calls in Spanish.

Friday, May 15, 2009

For the opening of Spirit Airlines’ Reservations Center in Ultrapark, Heredia, at least 70 agents and support staff were hired and trained to deal with calls in Spanish, make reservations and deal with passenger doubts.

An article in Insidecostarica.com stated: "Representatives of the airline said the decision to open an office in Costa Rica is due to the excellent reputation of the country as a tourist destination and the quality of its human resources."

More on this topic

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

Teleperformance launches operations in Costa Rica

January 2010

Teleperformance, the # 1 global leader in managing the customer experience in the outsourced contact center market, is pleased to announce its launch of operations in San José, Costa Rica.

The Costa Rica operations will primarily focus on serving the US domestic market and extends Teleperformance’s global geographic delivery leadership to 49 countries worldwide.

Costa Rica: $2.5 Million in Call Center

December 2009

U.S. company Motif, a provider of research and customer care services, will start operating in the country in January.

This will be the company's first office in Latin America and the Caribbean, who expects to employ 500 people in the upcoming months.

"Motif provides customer care services for other companies.

Costa Rica: Call Centers Open 600 Positions

June 2009

The companies Stream, AEGIS, Amadeus, the ICT Group, and ACE are looking for 600 people with high levels of English and immediate availability.

The call center Stream, which has the most vacancies, will hire 350 people. AEGIS seeks 20 new team members for the service area of customer service.

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