Salvadoran Call Centers are Short on Qualified Staff

The call center industry is finding it hard to grow, due to lack of qualified bilingual personnel.

Wednesday, June 23, 2010

From every 7 individuals who apply for a Call Center job, just one has an English Language level of 85% or above. The remaining 6 display a skill level of 70%.

Beatriz Peralta, Sykes general manager, told that “these deficiencies limit the growth of the industry. Call centers are not aggressively looking for English customers or large companies, for fear of not being able to fulfill their personnel needs”.

Proesa, the Salvadoran investment promotion agency, reported there are several projects underway to teach English to more workers.

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