Changes in Restaurants' Operations

Removing commonly used beverage dispensers, signaling establishments to ensure social distancing, and installing doors with a foot opening are some of the adaptations that restaurants will have to make to operate in the new commercial environment.

Friday, May 15, 2020

The restaurant sector has been one of the hardest hit by the covid-19 outbreak, as in most countries the authorities have prohibited these establishments from serving their customers in the table area and only allow them to sell take-out.

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In order to restart the service in the eating area, companies will be forced to invest in adapting their infrastructure to meet the new health and safety protocols that will be required by the authorities and consumers in this new business reality. reports that in its establishments in the U.S. the McDonald's fast food restaurant chain will eliminate "... drink dispensers or assign an employee to continuously supervise them, bathrooms will be cleaned every half hour and digital kiosks, after each order. The recommended distance will be imposed, among other measures."

See "Fast Food: Interest in the Region Increases"

The publication adds that "... Establishments should also implement changes prior to opening doors, such as installing stand-up door openers on bathroom doors so that customers do not use their hands, enabling automatic towel dispensers, and sensory sinks to prevent contact. In addition, they should have signs on the floor to indicate where the customer should be located ...".

Also see "Sales Points and Captive Markets"

Another innovation that the company plans to implement is to deliver orders directly to the consumer's table, in a double-sealed bag on a tray, in addition to placing a sign on the tables that have already been disinfected, so that customers know where they can be seated.

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More on this topic

Restaurants: Challenges in the New Reality

August 2020

Achieving the confidence of consumers, who have less money available to eat out in this context of economic crisis, is the main challenge for restaurants in El Salvador in the new commercial reality.

As a result of the health emergency caused by the covid-19 outbreak, the Association of Restaurants of El Salvador (ARES) estimates that 40% have already reactivated their food service, 30% are still analyzing their economic situation to return and the remaining 30% have already closed their total operations.

Restaurants: New Protocols in Guatemala

May 2020

Closing children's play areas, placing glass in predetermined places and using disposable tableware and cutlery are some of the new health and safety protocols that restaurants must apply when faced with a change in business.

When restaurants begin to reactivate service in table areas, once the most critical phases of the covid-19 outbreak are over, companies must apply rigorous hygiene and social distancing protocols.

Fast Food and the New Commercial Reality

April 2020

The installation of acrylic sheets in customer service windows and the distribution of work areas guaranteeing a meter of distance between employees are some of the measures that have been applied by fast food chains in Panama.

Following the covid-19 outbreak, companies have faced health and safety challenges and have had to reinvent themselves in order to continue operating.

Fast food: More Investments in Costa Rica

February 2019

The McDonald's chain will invest $5 million this year in launching three new restaurants, completing 70 points of sale in the country.

The company reported that one of the new restaurants is currently being built in Concepción de La Union, Cartago, but regarding the location of the other two establishments, preferred not to give details.

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