Costa Rica's state telecom company plans to reach viability as a company competing with the private sector in logistics services, data centers, and in the area of Digital Government.
Wednesday, April 22, 2015
This will be a new attempt to recover the positive numbers of Radiographic Costarricense, whose new portfolio of products aims to compete with private companies that have over twenty years of experience in the market. Not only will it try to compete to provide data centers and cloud platform services, but it also will be entering into the field of logistics services. Supposedly the government will direct state institutions and companies in order to make Racsa their supplier.
Elfinancierocr.com reports that "... In at least two of the lines in which it intends to specialize, Racsa will be met with a strong and direct competition from private companies in the country that sell services and also by public institutions ... For example, Radiographic aims to provide data centers, virtualization and cloud platform services.
"... Racsa is striving to follow the route of other telecommunications operators which have a varied portfolio of services and products in order to get into a market that has been energized after privatisation. However, telecommunications specialists insist that what is needed is a disruptive plan offering services that are different from other companies.
The private sector does not believe that it is achieving this. Rather, it is concerned that State agencies will be obliged to create agreements with RACSA. Luis Amon, vice president of the Chamber of Information Technology (Camtic) believes that it 'has not demonstrated that it is able to compete'. "
The market was declared dead several years ago, but the government of Costa Rica has been keeping it alive artificially at the expense of taxpayers purses.
Editorial
Radiographic Costarricense (RACSA), is a subsidiary of the state-owned Instituto Costarricense de Electricidad (ICE), the major player in the telecommunications industry in Costa Rica, even after the market opened in 2010.
The U.S. cloud computing company has announced that it will open a contact center in Costa Rica.
Scheduled to begin operations in 2014, the center will provide technical support and customer services to Latin America and will initially employ 50 people.
Jim Ebzery, Vice President and General Manager for the Americas at the company, said: "We believe this initiative will help us to improve the service we provide to our customers in the Americas. The goal is to provide our customers with a robust and secure online platform so that they can expand their digital strategies for mobile and data, reducing the risks that exist in the interconnected world in which we live. "
The state run Radiográfica Costarricense (RACSA) is losing clients and and business, forcing its owner, another state run company, ICE, to shore up its cash flow with $15 million.
The change of former clients to AMNET’s cable internet, and local currency appreciation against the dollar, are two major problems facing RACSA, a subsidiary of the Instituto Costarricense de Electricidad.
Starting this week the company will offer its own Internet connection service, after years of carrying Racsa’s service through its cable network.
Both companies, Amnet and Radiografica Costarricense S.A. (Racsa), landed an agreement under which each customer will decide with which company they want to stay.
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