Panama's Number Portability as an Example for Costa Rica

When portability was allowed in Panama, some expected an stampede of users unhappy with their providers, but the dynamics have been very different.

Friday, May 10, 2013

This same feeling is held by the telecommunications companies in Costa Rica, who could take the situation in Panama as an example, where changes represent only 1.92% of the number of cell phone customers in the country, estimated at 6, 7 million up to the end of 2012.

According to the National Authority of Public Services (ASEP), the majority of users making use of number portability are looking for better deals, service and more personalized attention.

Once portability is started in Costa Rica, phone companies will have to focus on continuously improving the quality of their services, in order to keep their customers and attract many others.

More on this topic

Number Portability in Panama

September 2013

During 2013 there were 66.834 changes in suppliers, just over 1% of the number of active lines.

The figure is a slightly up from 2012, when 58,388 users switched providers during the same months.

According to Chilean firm LookUp, Panama ranks number three in Latin America in terms of the highest percentage of portability, surpassed only by Chile and Colombia, where the number of changes of provider represent 3.23% and 1.06% of the number of active lines.

Number Portability Act in Honduras

June 2013

The country was the only one in Central America which had no law on the subject.

Telephone companies have until next September 30 to do everything that the law requires to start operating a number portability system by October 1.

According to Deputy Thomas Zambrano, the law will benefit more than seven million users who are subscribed to three mobile companies including Tigo, Claro and Hondutel.

Democracy vs. Public Corporations

April 2013

The Costa Rica state telecom company is moving away from the purpose that justifies its existence and is impeding the exercise of the popular will in terms of the cellular market opening up.

The Instituto Costarricense de Electricidad (ICE), after using every piece of legal chicanery imaginable to prevent the implementation of number portability, is now simply saying "I WONT SIGN", citing technical insolvency as its reason for not integrating the system that allows users to migrate from one cellular communication provider to another, while keeping their phone number.

Costa Rica Issues Telecomm Regulations

April 2010

A set of regulations approved on April 15 introduced measures to protect users of telecommunication services.

It was issued by the Public Services Authority (ARESEP), and covers number portability, compensations in the event of service failures and free access to emergency services.

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