Outsourcing in El Salvador

El Salvador is located close to the United States and Canada and in their same time zone, and offers competitive prices when compared to neighbors Mexico, Panamá or Costa Rica.

Wednesday, April 14, 2010

Such conditions make it an attractive location for outsourcing services, call centers and BPO. Still, El Salvador has much to do to take advantage of these conditions.

El Salvador was launched as an outsourcing destination in the 2004-2005 period, when Dell and Sykes started operations in the country. At that time, the jobs generated by the industry went from 1,000 to over 9,000 in 2010, a real testament to the attractiveness of the country as an outsourcing destination. There are currently 38 centers in El Salvador (including two finance-specialized BPOs), out of which 20 are working almost exclusively with offshore clients.

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