Nicaragua: Investment in BPO

Ibex Global Solutions has announced an investment of $4 million in a customer service, collections and back office center, to service its operations in Latin America.

Tuesday, April 5, 2016

Its geographical proximity to the United States was one of the reasons why the company Ibex Global Solutions decided to set up its regional headquarters in Managua. With an investment of $4 million, the company has opened its service center, where 500 agents will work providing services in English and Spanish and 250 in Spanish only.

Robert Dechant, executive director of Ibex, told another of the elements that facilitated the selection of Nicaragua as a site for its BPO was its "... helpful environment because of government institutions and the private sector."

"... Ibex Global Solutions is a company that has been in the market for 15 years offering integrated services and customer service with a wide range of solutions. It has 18 contact centers in the United States, the United Kingdom, Jamaica, Pakistan, Senegal, the Philippines and Nicaragua. "

Do you need more information about your business sector?

Request more information:

this site is protected by reCAPTCHA and Google's privacy policy and terms of service.
Need assistance? Contact us
(506) 4001-6423

More on this topic

Swarovski to Open Service Center in Costa Rica

October 2017

The crystal jewelry maker will be setting up a business services center in San José in the first quarter of 2018 in order to support its operations in the Americas.

From a statement issued by the CINDE:

October 9, 2017, San Jose - Swarovski, a leading crystal precision cutting company since 1895 and a world-renowned brand that adds sparkle to everything from jewelry, watches, fashion accessories to haute couture fashion and lighting technology, will be setting up a business services center in San Jose, Costa Rica, at the end of 2017 to serve its operations in the Americas. The Global Business Services (GBS) will be developed gradually over the next few years and in line with company values.

Nicaragua: Growing Investment in BPO

April 2017

The service center which was inaugurated in Managua by the company founded on Panamanian capital, Onelink, joins the 45 companies operating call centers in the country.

With an investment of nearly $2 million, the company Onelink started operations at its new service center in Managua. The company, which in the country will be called Xperts Nicaragua, expects to close the year with a payroll of 700 employees.

Costa Rica: More Investment in BPO's

September 2016

The company Equifax has announced the opening of a new shared services center to serve its operations in Latin America, Europe and North America.

The new 4,400 square meter building is located in the Metro free zone, in Barreal de Heredia where Equifax has been established since 1995. 

Panama: $ 1.5 Million for Process Management

November 2010

The public bidding is to implement a process management system.

The National Institute of Professional Training is putting out to tender the implementation of a Business Process Management (BPM) software that integrates a BPMS (Business Process Management Suite) and electronic document management.

 close (x)

Receive more news about Foreign Direct Investment

Suscribe FOR FREE to CentralAmericaDATA EXPRESS.
The most important news of Central America, every day.

Type in your e-mail address:

* Al suscribirse, estará aceptando los terminos y condiciones

Stock Indexes

(Apr 6)
Dow Jones
S&P 500


(Jan 19)
Brent Crude Oil
Coffee "C"