Nicaragua: Growing Investment in BPO

The service center which was inaugurated in Managua by the company founded on Panamanian capital, Onelink, joins the 45 companies operating call centers in the country.

Friday, April 7, 2017

With an investment of nearly $2 million, the company Onelink started operations at its new service center in Managua. The company, which in the country will be called Xperts Nicaragua, expects to close the year with a payroll of 700 employees.

Eduardo Salazar, CEO of the company, told El nuevodiario.com.ni that "... because of the climate and security in Nicaragua, in addition to the accompaniment of state institutions, clients have found the perfect destination in which to entrust their business, but it is also considered a major tourist destination."

According to data from ProNicaragua, the outsourcing industry continues to grow year after year in the country. From the twelve companies that existed in 2007, to the 45 companies at the close of 2016 ended. Its strategic location, access to key markets and skilled labor are the main conditions that have made the country a very attractive destination for this industry. 

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Swarovski to Open Service Center in Costa Rica

October 2017

The crystal jewelry maker will be setting up a business services center in San José in the first quarter of 2018 in order to support its operations in the Americas.

From a statement issued by the CINDE:

October 9, 2017, San Jose - Swarovski, a leading crystal precision cutting company since 1895 and a world-renowned brand that adds sparkle to everything from jewelry, watches, fashion accessories to haute couture fashion and lighting technology, will be setting up a business services center in San Jose, Costa Rica, at the end of 2017 to serve its operations in the Americas. The Global Business Services (GBS) will be developed gradually over the next few years and in line with company values.

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The new 4,400 square meter building is located in the Metro free zone, in Barreal de Heredia where Equifax has been established since 1995. 

Nicaragua: Investment in BPO

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Ibex Global Solutions has announced an investment of $4 million in a customer service, collections and back office center, to service its operations in Latin America.

Its geographical proximity to the United States was one of the reasons why the company Ibex Global Solutions decided to set up its regional headquarters in Managua.

Costa Rica Still Attracting Service Centers

March 2015

There has been an increase and there are now 122 international companies which have invested in the operation of 140 shared services in different categories.

Currently the export of computer services, management and other business functions make up 5.8% of Costa Rica's Gross Domestic Product (GDP).