New Call Center Operating in Nicaragua

With a half million Dollars investment, Outbound Factory began operations in Nicaragua.

Tuesday, January 11, 2011

The company, which sells advertising on Google, expects to hire 70 people this year, increase its payroll to 260 in 2011 and reach 500 in 2013.

Nygart Alexander, chief executive of the company, told Laprensa.com.ni "... in Nicaragua there isn´t enough skilled bilingual personnel, so the company is in the process of training applicants."

More on this topic

Call Center Business Loses Strength in Panama

February 2017

The number of jobs in call center companies fell by 37% between 2012 and 2016, due to the difficulty in finding skilled labor for this activity.

Limited supply of staff with the skills needed to work in a call center and higher wage demands on the part of those who do meet the requirements are some of the reasons behind the reduction in activity in the call center industry in Panama over the last five years. In 2012, 12.643 employees were registered in call center companies, while last year the figure was reduced to 7,900, according to data from the National Authority of Public Services published by Prensa.com.

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

More Call Centers in El Salvador

November 2011

In the past six years the call center sector grew by 29%.

According to the Agency for Promotion of Exports and Investments (Proesa), the call center industry accounts for 60% of GDP, and is one of those responsible for injecting the most dynamism into the economy.

Companies that already operate in the country, El Salvador Sykes, Teleperformance and Stream Global Services, are now joined by U.S.

24/7 Customer Enlarges its Guatemalan Payroll

September 2010

The Indian company will hire 600 additional English-speaking customer representatives.

Ninoshka Linde, head of Marketing and Recruitment, remarked that they are visiting high schools to explain the benefits of joining the company.

She told Sigloxxi.com that “our industry has good growth opportunities in Guatemala, and remember that the only element limiting our growth potential is the lack of qualified bilingual personnel”.

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