More BPO Investment in Costa Rica

Merck Sharp and Dohme are setting up a regional financial services center in Heredia in order to support the company's operations in Latin America.

Friday, June 30, 2017

From a statement released by the Cinde:

San Jose, June 28th 2017. MSD will establish a Regional Center for Financial Services in Costa Rica to support the company's operations in Latin America.

Alexander Mora, Foreign Trade Minister commented, "Costa Rica has a proven track record as a favorable destination for investment, with competitive conditions and a healthy political-economic climate. Furthermore, in the last few years, due to global trends in innovation and efficiency, important efforts have been made to transition to a knowledge economy that will allow us to react satisfactorily to the needs of this technological disruption, and to go for higher links in global value chains. One of the results of this transition is the evolution of the services sector, which has progressively incorporated higher value added processes as well. A clear example is seen in the case of MSD and its new financial services center. With more than 45 years in the country, MSD continues to bet on Costa Rica, with a new operation that represents not only an opportunity for professional growth for our Costa Ricans; but is clear evidence of the country's ability to adapt to the market needs in order to provide sophisticated services worldwide. "

Susana Pardo, Executive Director for the Regional Center for Financial Services, said: With the implementation of the new Financial Operations Center, we will be increasing the number of MSD collaborators in Costa Rica, generating new direct jobs with a focus on continuous improvement, innovation and implementation of best practices, with which we will be supporting economic and Social development of the country ".

MSD in Costa Rica is made up mostly of national associates committed to the health of Costa Ricans, demonstrating teamwork, creativity and passion in their daily functions to fulfill our promise to support every day that more people have access to health.

For Jorge Sequeira, Managing Director of CINDE, the establishment of this financial services regional center is an example of the business diversification that the company is having in the country, thanks to local human talent. "This new investment in the country adds much more value to the operation that MSD has in Costa Rica and continues to grow thanks to the excellent results obtained over the years. Companies like MSD have helped the services sector account for 45% of the country's total value of exports, a figure we are sure will continue to grow in the coming years. "

The company foresees the hiring of personnel in the short and medium term, thanks to this new operation. This will require personnel with knowledge in administration, accounting or finance and knowledge of a second language, whether it is English, Portuguese or French.

About  MSD
For more than a century, MSD has been a leader in global health care, working to help the world stay healthy. Through our medical prescription, vaccines, biological therapies and animal care products, we work with clients operating in more than 140 countries to provide innovative health solutions. We also demonstrate our commitment to increasing access to health care, through policies, programs and alliances. Today, MSD continues to be at the forefront of research to promote the prevention and treatment of diseases that threaten people and communities around the world - including cancer, metabolic diseases, new animal diseases, Alzheimer's disease and infectious diseases, among them HIV and Ebola. For more information, visit www.msd.com and connect with us on Twitter. MSD, Inventing for life.



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More on this topic

Pharmaceutical Company Invests in BPO

November 2017

Merck Sharp and Dohme has started operating a new financial services center in Costa Rica, from where it will provide support to the company's operations in the Americas.

From a statement issued by the CINDE:

San José, November 29, 2017. MSD, known as Merck in the United States and Canada, opened its Financial Services Center in Costa Rica today.

Costa Rica: More Investment in BPO's

September 2016

The company Equifax has announced the opening of a new shared services center to serve its operations in Latin America, Europe and North America.

The new 4,400 square meter building is located in the Metro free zone, in Barreal de Heredia where Equifax has been established since 1995. 

India's outsourcing firm Aegis opens new site

March 2012

The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.

Aegis expands its footprint in Costa Rica

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900-seat contact center provides for growing client engagements

WNS Expands in Costa Rica

January 2010

Multinational corporation WNS will provide financial, accounting and customer care services from its facility in Santa Ana.

The company's new data processing center is expected to generate 100 jobs.

From Prensalibre.cr: "We are ready to serve our customers in different languages, cultures, and the availability to operate 24 hours a day, 7 days a week, 365 days each year, stated CEO Steve Reynolds".

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