Major investments projected for Guatemalan Call Center

Genpact, which recently acquired the GE Money business center in the country, could quadruple the number of employees next year.

Monday, November 17, 2008

Juan Ferrara, vice president and business leader for the Americas, said in a telephone interview will Siglo Veintiuno that they consider Guatemala to be a strategic location and that provides the opportunity to compete with major contact center companies.

Since acquiring GE Money, a subsidiary of General Electric, what are your expansion plans for the country?...

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Genpact acquires call center in Guatemala

August 2008

Genpact Limited announced the acquisition of GE Money call center, a General Electric subsidiary, at an initial investment of $11.6 million and that it will provide work for some 700 young people.

Via telephone from Mexico, Patricia Maese, Genpact's director of corporate relations, commented that the acquisition will serve as the foundation for expanding their services through the Latin American region.

New Call Center in Guatemala

July 2008

The GE Money Bac Credomatic Excellence Center was opened with an $11.6 million investment.

Edmundo Vallejo, GE Money Latin America president, reported that the decision to invest in Guatemala was due to the modern telecommunications infrastructure, a young, educated and bilingual workforce, and its strategic location. However, he pointed out that the country should not rest and instead keep improving its competitiveness.

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