India's outsourcing firm Aegis opens new site

The new tower it has moved to in San Jose, Costa Rica, will allow the company to hire 25% more personnel, which now totals 900 employees.

Thursday, March 22, 2012

Aegis expands its footprint in Costa Rica

March 21, 2012 Zoom In Zoom Out

900-seat contact center provides for growing client engagements

Dallas, Texas and Mumbai, India: Aegis, a global outsourcing services provider and part of the $17 billion Essar Group, announced today that it is expanding its footprint in Costa Rica by opening a 900-seat call center in Rohrmoser, San Jose, Costa Rica, close to the U.S. Embassy and the National Stadium.

“Costa Rica has played a vital part in our success. Aegis began operations in the country in 2006 and today we have nearly 900 employees," said Sandip Sen, President of Aegis Global Customer Lifecycle Management Business. “Our Costa Rica location serves U.S.-based clients in health care, banking, travel and hospitality, retail, and technology. Client engagements include customer care, customer acquisition, reservations, technical support, and collections. The new Aegis Tower will be the perfect blend of additional capacity and reduced costs. It will provide us with 25 per cent more agent seats and a substantial savings in lease cost, in a logistically better section of San Jose.”

He further added, “We are expanding our client engagements for many of the world's leading brands. This along with our continued growth in the U.S. underlies our commitment to growth in the region.”

Aegis Tower will serve as the company's primary location in the country. The company has already moved client engagements into the center with more to come.

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