Hotels: New Trends in Registering Guests

The mandatory stop at reception is being eliminated in favor of computerized registration and welcome processes.

Wednesday, April 3, 2013

This is what happens for example in small boutique hotels in Amsterdam, London and Glasgow, Scotland, where guests check in at a kiosk and go directly to their rooms, only stopping to talk to a hotel clerk if they have any questions. In other cases, guests make reservations online, by e-mail in order to get their room allocation and the key code.

According to Tyler Craig, vice president and general manager of the travel section of NCR Corp (makers of these systems for hotels), the tourism sector is moving towards more automated systems for registrations.

"Customers are accustomed to ATMs at banks rather than individuals, they check in on line before boarding a plane and are now they want the same efficiency when they arrive at a hotel. No one wants to wait in line at reception," he added.

"Craig said he expects that automated registrations will expand quickly. In a typical system, guests are registered via computer or telephone before they arrive and the estimated arrival time is entered in, which helps staff to schedule room cleaning. The guest is sent a bar code to print or display on their phone" noted an article in The New York Times.



More on this topic

2016: Bad Year for Panamanian Tourism

May 2017

A decline of 4.6% in the flow of visitors has been attributed by tour operators to the fact that in recent years the country did not have sufficient international promotion.

An article on Prensa.com reports that "according to the National Migration Service and the Comptroller General's records, 2,432,641 visitors were registered last year, down 4.6% compared to 2015."

Tourist in-flow increases but Hotel Occupancy Falls

July 2014

In Panama the increase in room supply has caused a price war between hotels trying to attract travelers and increase the occupancy rate which on average is not more than 60%.

Hotel occupancy in the country has been declining since 2011, when it stood at 68.6% dropping to 59.3% within the sector this year, according to figures from the Tourism Authority of Panama (ATP).

Not Enough Hotels in Nicaragua

February 2013

Growing tourism means that at least 1,000 hotel rooms need to be added to the inventory in each of the coming years.

Although Nicaragua currently receives the least amount of foreign exchange from tourism of all the Central American countries, growth projections, which indicate that in 2013 1.3 million tourists will arrive, have exposed its shortcomings in terms of hotel infrastructure.

Business Tourism in Costa Rica

February 2012

With an investment of $16 million, Aloft Hotel has started operations, a business which is counting on the support of business tourists.

The new hotel aims to attract businessmen arriving in Costa Rica to take part in international events or conduct private business.

Aloft Hotel Central America, with 150 rooms and a 175 square meter space dedicated to meeting rooms, offers guests broadband connection in all areas of the building.

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