Hotels: New Standards in Costa Rica

Disinfection of the room keys, deep cleaning of the facilities and the guests' luggage are some of the protocols that will be applied by the hotels in Costa Rica at the time of opening.

Tuesday, May 19, 2020

After being closed for two months due to the health crisis resulting from the covid-19 outbreak, since May 16 the country's hotels with less than 20 rooms were allowed to open their doors to the public, but with the condition that they only occupy 50% of their capacity.

See "Tourism, Business and the New Commercial Reality"

In the case of larger hotels such as Tabacón and Nayara Springs in La Fortuna de San Carlos, the Silencio Lodge & Spa in Bajos del Toro and Lagarta Lodge in Nosara, are preparing to reactivate their operations in the coming weeks.

Regarding how the hotels are preparing to face this new commercial reality, an article by reports that "... The Hotel Nayara Springs has purchased special equipment called the RestorAir Rapid Room Recovery Odor Abatement Unit, machines that will be used in rooms, luggage and common areas before guests enter, which sterilizes and kills bacteria and viruses."

You may be interested in "Tourism and Travel: Consumer Interests and Preferences"

The publication adds that "... They also established changes in the presentation of buffet-style food services: the dishes will now be in individual portions and replaced frequently. They will also control the restaurants' ability to keep them at 25% and keep them at a distance."

Disinfection of room keys before use, check-in areas before and after each attendance in the area, implementation of digital menus, and thorough cleaning of the facilities and guests luggage are other protocols that the hotels will apply.

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Adapting spaces in the restaurant area, selling themselves to tourists as a clean and safe establishment, are some of the strategies that hotel sector businessmen plan to apply in order to adjust to the new commercial reality resulting from the health emergency.

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Hotel Bookings: Controversy in Costa Rica

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Hoteliers believe that the government's recommendation to return the full amount to guests who had rooms reserved, who for the moment will not be able to enjoy the service because of the health crisis, is unworkable.

A report by the Ministry of Economy, Industry and Commerce (MEIC) details that consumers have the right to a refund or rescheduling without penalty, as opposed to cancellation of reservations at the national or international level.

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