Honduras proposes training for call center operators

FIDE, business groups and universities are pushing for the creation of a training center for Contact Center operators.

Wednesday, January 21, 2009

Ivan Vasquez reports in an article on ElHeraldo.hn that "In the last few days Tim Searcy, CEO of American Teleservices Association (ATA), and Jason Fine, CEO of the Contact Center Institute (CCI), and Gretchen McKinney, Vice President of CCI, have visited the country in order to develop a model similar to the one developed in the Dominican Republic in the services sector.

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The company Convergys is continuing to expand its presence in Costa Rica, now with the opening of its fourth contact center, which will hire about 500 new employees.

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In the past six years the call center sector grew by 29%.

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Professional Technical Education in Panama

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Since its creation in 2006, the INADEH has capacitated 439,878 people in a variety of disciplines.

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