Honduras proposes training for call center operators

FIDE, business groups and universities are pushing for the creation of a training center for Contact Center operators.

Wednesday, January 21, 2009

Ivan Vasquez reports in an article on ElHeraldo.hn that "In the last few days Tim Searcy, CEO of American Teleservices Association (ATA), and Jason Fine, CEO of the Contact Center Institute (CCI), and Gretchen McKinney, Vice President of CCI, have visited the country in order to develop a model similar to the one developed in the Dominican Republic in the services sector.

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Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

New Call Center in Costa Rica Inaugurated

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The company Convergys is continuing to expand its presence in Costa Rica, now with the opening of its fourth contact center, which will hire about 500 new employees.

A press release from the Ministry of Foreign Trade in Costa Rica reads:

Convergys continues to expand its presence in Costa Rica

More Call Centers in El Salvador

November 2011

In the past six years the call center sector grew by 29%.

According to the Agency for Promotion of Exports and Investments (Proesa), the call center industry accounts for 60% of GDP, and is one of those responsible for injecting the most dynamism into the economy.

Companies that already operate in the country, El Salvador Sykes, Teleperformance and Stream Global Services, are now joined by U.S.

Professional Technical Education in Panama

June 2009

Since its creation in 2006, the INADEH has capacitated 439,878 people in a variety of disciplines.

The National Institute of Professional Formation and Education for Human Development (INADEH acronym in Spanish) began in 2006 as a new iteration of its predecessor, the National Institute for Professional Education.

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