Guatemala: Tourism Quality Seal

The Guatemalan Tourism Institute has launched the quality label "Q" with which companies will be certified on factors such as business management and customer service.

Friday, February 8, 2013

The tourism quality label will be implemented within three to six months, and seeks to help tourists differentiate quality among its competitors, improve product image and the level of customer satisfaction by continued compliance with quality standards.

In the case of the seal, "we are proud to launch [this seal], which will make Guatemalan tourism businesses more competitive, with quality standards which provide better services to tourists visiting the country," said Peter Duchez, director of Guatemalan Tourism (Inguat).

According to Heidi Palma, chief of the Division of Product Development, certification is voluntary and Inguat provides training and manuals on the standards.

More on this topic

International Conference on Quality

August 2014

The event will be held on August 25th and 26th in Guatemala City and will deal with issues related to quality systems and accessing markets with GlobalGAP certifications.

From a statement issued by the Guatemalan Exporters Association (Agexport):

Managing occupational risks, voluntary agreements for improving the environmental services, and best practices for reducing costs, are some of the central issues which will be addressed at the 2014 International Congress on Quality.

Panama Implements Tourism Certification

March 2011

Beginning this year, companies can voluntarily participate in the certification system for tourist services.

The Government, the private sector and Spanish consultant company Applus are working in quality standards which will be imposed on companies in order to achieve certification. Thirty companies are participating in the pilot plan.

Honduras: National Quality System

May 2009

The National Quality System Law that was recently approved by Congress strengthens companies in the area of certification.

What stands out the most in the new law, which was drafted with the support of specialists from the Institute of Metrology of Germany, is the creation of the Quality Institute, forcing the state to allocate funds for the development of metrology, accreditation and standardization mechanisms.

Guatemala to invest $1.3 million to promote tourism

June 2008

the Guatemala Tourism Institute will spend 1.3 million dollars more this year on marketing and publicity.

The new spending comes in the face of an institute projection that tourism will remain below the level reached in 2006.
Institute Director Julio Orozco said he expects about 1.7 million tourists to visit the country this year.

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