Guatemala: More Investment in BPO´s

EGS Guatemala has announced the expansion of operations in customer services, billing and back offices for telecommunications and energy.

Wednesday, March 16, 2016

From a statement issued by the Ministry of Finance in Guatemala:

Guatemala
, March 15, 2016. The Minister of Economy, Ruben Morales, participated in the inauguration of EGS's third site in Guatemala, Primma 2. This company belongs to the call center and BPO sector, one of the two sectors covered by Decree Law 19-2016.

Minister Morales said that "The Emerging Act on Conservation of Employment is vital for outsourcing services companies in this sector and maquilas to see the country as an attractive and competitive location for direct investments. The expansion of EGS, which will provide a thousand new employment opportunities is the result of that legal certainty. "

See also: "Guatemala: Tax Exemptions for Textile Companies and Call Centers"



More on this topic

Nicaragua: Investment in BPO

April 2016

Ibex Global Solutions has announced an investment of $4 million in a customer service, collections and back office center, to service its operations in Latin America.

Its geographical proximity to the United States was one of the reasons why the company Ibex Global Solutions decided to set up its regional headquarters in Managua.

Guatemala: 15% Growth in BPO Sector

January 2015

During 2014 the industry for business process outsourcing generated sales of $397 million, an increase of 15% compared to 2013.

From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):

Entrepreneurs in the IT & BPO sector at AGEXPORT, made up of enterprises working in Software Development, Development and Digital Content, Contact Centers and BPO's, announced that at the close of 2014 there was growth of 15%, positioning Guatemala as emerging market in the industry of outsourcing services.

WNS Expands in Costa Rica

January 2010

Multinational corporation WNS will provide financial, accounting and customer care services from its facility in Santa Ana.

The company's new data processing center is expected to generate 100 jobs.

From Prensalibre.cr: "We are ready to serve our customers in different languages, cultures, and the availability to operate 24 hours a day, 7 days a week, 365 days each year, stated CEO Steve Reynolds".

Accounting services to be provided to multinationals in Guatemala

August 2008

Genpact, a major business process outsourcing (BPO) firm, will establish an accounting center in Guatemala.

Guatemala is becoming an exporter of customer and accounting services thanks to the development of the call center and BPO sector.
One of the reasons Genpact was attracted to Guatemala was because the country has a modern telecommunications network and graduates an average of 60,000 accounting professional per year.

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Outsource, S.A.

OUTSOURCE founded in 1998, is part of a business group focused on providing management services for business processes that include outsourcing
Operates in El Salvador, Guatemala, Honduras and Panama
Phone: (504) 252 4487 - (504) 263 1176

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