Guatemala: Lack of Regulation affects Hiring at Call Centers

The lack of regulation to permit part-time work has impeded the contracting of 1,100 openings.

Wednesday, June 10, 2009

Fanny D. Estrada, director of the Guatemalan Association of Exporters (Agexport), noted that the association is interested in Congress including in the agenda a discussion of the 175th Covenant of the International Labour Organization (ILO). highlights the statements of the vice president of the Commission for Con-tac Centers of Agexport, Mario López: “…The company conducted a survey of the 35 unions that provide in-house and out-sourcing services….The results show that they have not hired more than 1,000 people due to requests for flexible hours."

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Guatemala: Seminar on Industrial Safety

January 2015

On January 30th a seminar will be held in Guatemala City on changes in regulations concerning health and safety.

From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):

In order for entrepreneurs, managers, HR managers and the general public to be aware of the rules on Health and Safety in addition to the national and international regulations which come into effect in February 2015, a seminar will be held January 30 2015 on the New Regulations on Health and Safety Industrial (Government Agreement 229-2014) organized by the School of Foreign Trade at AGEXPORT.

Call Center Industry Grows 23% in Guatemala

February 2011

The sector closed 2010 with a 16.400 working payroll, 23% higher than 2009.

According to the Committee on Contact Center of the Guatemalan Association of Exporters, 75 companies currently operate in the country.

The article in "Revista Industria y Negocios" added that the investment is 41% from national sources, 41% from the U.S., 9% from Spain and the remaining 9% from India.

Guatemala: Call Centers will Generate 5.000 Jobs in 2011

December 2010

There is an estimated 30% increase in the sector´s outlook for next year.

The Commission on Contact Center & BPO, of the Guatemalan Association of Exporters (Agexport) noted that recruitment targets are subject to better English language training.

Ninoshka Linde, marketing director for 24 / 7 Customer, stated to "Next [year] we expect to continue growing, but that depends heavily on the bilingual talent available. We plan to reach 3 thousand people, or an increase of 1,200 new jobs."

Part-time work discussed in Guatemala

June 2008

The economic crisis has reactivated the dialog to allow part-time work in companies, through ratifying Agreement 175 of the International Labor Organization (ILO).

The possibility that a housewife might work several hours a day outside of the home, or that a student might choose a night-shift job to pay for his or her studies, or that a company contracts work only for the hours needed for its production are some of the benefits of part-time work.

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