Guatemala: 15% Growth in BPO Sector

During 2014 the industry for business process outsourcing generated sales of $397 million, an increase of 15% compared to 2013.

Thursday, January 8, 2015

From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):

Entrepreneurs in the IT & BPO sector at AGEXPORT, made up of enterprises working in Software Development, Development and Digital Content, Contact Centers and BPO's, announced that at the close of 2014 there was growth of 15%, positioning Guatemala as emerging market in the industry of outsourcing services.

Software development services, digital content and contact centers based in Quetzaltenango and serving the United States; customer service via phone, chat, email, as well as languages ​​including English, French, German and Italian, mobile application development, software development, smart games created by young entrepreneurs no older than 30, and much more, have lead to the IT & BPO sector project closing 2014 with a sales abroad of $397 million and more than 39,000 direct, formal jobs with employment guarantees.

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