Guatemala: 15% Growth in BPO Sector

During 2014 the industry for business process outsourcing generated sales of $397 million, an increase of 15% compared to 2013.

Thursday, January 8, 2015

From a statement issued by the Guatemalan Exporters Association (-AGEXPORT-):

Entrepreneurs in the IT & BPO sector at AGEXPORT, made up of enterprises working in Software Development, Development and Digital Content, Contact Centers and BPO's, announced that at the close of 2014 there was growth of 15%, positioning Guatemala as emerging market in the industry of outsourcing services.

Software development services, digital content and contact centers based in Quetzaltenango and serving the United States; customer service via phone, chat, email, as well as languages ​​including English, French, German and Italian, mobile application development, software development, smart games created by young entrepreneurs no older than 30, and much more, have lead to the IT & BPO sector project closing 2014 with a sales abroad of $397 million and more than 39,000 direct, formal jobs with employment guarantees.

More on this topic

Guatemala: Negative Year for the BPO Sector

January 2019

During the last year, Contact Center and BPO service sector exports were estimated at $600 million, 12% less than the $720 million reported the previous year.

Some of the factors influencing the failure to reach the job creation projection include the fact that no English language skills have been generated in young people, and at the time of the forecasts the exchange rate in the country was Q8.2 to one dollar, and now the rate has dropped to Q7.7.

Growing BPO Sector in Guatemala

December 2014

Between 2009 and 2013 the revenues generated by the sector which outsources business services increased from $225 million to $650 million at the end of 2013.

For the development of this industry to continue "... Invest in Guatemala together with other institutions has designed a strategy with a vision for 2020 ", with the aim of achieving, over a period of five years, the generation of $2.3 billion in services and thus contribute 3.57% to the gross domestic product (GDP).

Service Summit 2011 Expects $25 million in Deals

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Representatives from companies providing products and technology services in the region are meeting in Guatemala.

Sectors being promoted in the event include sustainable tourism, health and wellbeing tourism, laboratories, contact centers, digital content development, and software.

Call Centers in Guatemala Need Bilingual Staff

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In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years.

As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive.

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