The service outsourcing industry in the country generated a yearly revenue of $6 million in 2008, and nine years later, the industry's revenue is close to $150 million.
Wednesday, August 23, 2017
Currently 45 companies operating under the free zone regime are engaged in outsourcing services in the country.This figure far exceeds that of 2007, when there were 12 companies in this sector.The incentives provided by the free zone scheme, coupled with the low labor cost demanded by these types of service centers, explain much of the growth that this market has experienced in the country.
Laprensa.com.ni reports that "...In addition to growing, the sector has diversified the services they offer to companies in Latin America, Asia, Europe and mainly North America, according to ProNicaragua. In the country there are companies that design and sell services to those who manufacture and sell products. "In the beginning, the country attracted mainly companies offering call center services.Nowadays, the country is seeing a sophistication of this sector, becoming increasingly attractive for operations with higher added value, such as KPO (Outsourcing Knowledge Processes) and ITO (Outsourcing Information Technology) operations, which require more specialized staff," said Alvaro Baltodano, presidential delegate for investment.
"...According to Guillermo Jacoby, president of the Association of Producers and Exporters of Nicaragua (APEN), this sector has the potential to contribute to the change of the structure of the export matrix, since it still has a large growth margin. "The world of outsourced services is broader than just call centers, for example, you can develop technology infrastructure services by selling a hosting service."
There are 285 multinational companies operating in the region, employing more than 87,000 bilingual people.
The figure was revealed by Javier Chamorro, executive director of ProNicaragua, during the Central American Nearshore Summit 2013, which is being held in the Central American nation.
Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.
The projections by executives from the companies 24 / 7 Customer, the Commission for Contact Centers and BPO’s from the Guatemalan Association of Exporters (Agexport), also include the creation of some 15,000 positions for workers who provide services in Spanish.
Genpact, a major business process outsourcing (BPO) firm, will establish an accounting center in Guatemala.
Guatemala is becoming an exporter of customer and accounting services thanks to the development of the call center and BPO sector.
One of the reasons Genpact was attracted to Guatemala was because the country has a modern telecommunications network and graduates an average of 60,000 accounting professional per year.
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2921Government Procurement Opportunities in the region
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