Twenty IT companies and more than 80 call centers and outsourcing services centers are operating in the country, seven of which entered the market in 2015.
Tuesday, June 21, 2016
Details from the Promoter Agency for Export and Investment El Salvador (Proesa) indicate that in 2015 there were seven companies that entered the Distance Business Services sectors (SED as it is known in Spanish), which brings together both companies dedicated to providing customer services and support and information technology.
Private sector representatives confirm the growth experienced in the industry of Business Process Outsourcing (BPO) and information technology in the country.Carmen Aida Muñoz, executive director of the American Chamber of Commerce (AmCham)"... agreed that the growth registered in the sector has been remarkable in recent years, for this reason the country has made efforts in the human resource training in the English language."
Jorge Orellana Ferman, commercial director of the call center Contact, believes that"...El Salvador is an attractive market for foreign companies that require skilled labor and a profitable investment price.He adds that in the case of companies based in the US and Canada, the Salvadoran labor supply provides benefits for outsourcing and offshore services.The executive at Contact, a local company that began operations in 2011, believes that in recent years there has been an opportunity for smaller call centers that can provide customer services and generation of phone calls with a smaller number of operators. "
It has been announced that the company Concentrix will be expanding its operations in Managua, where it has operated a call center since 2011.
The announcement was made by Vice President Rosario Murillo, who pointed out that the new Concentrix offices will be located in the IBW building, in downtown Managua.
Concentrix, the global service provider and absolute subsidiary of the SYNNEX Corporation, announced it has established an international contact center in Nicaragua.
A press release by ProNicaragua reads:
The company, located in the capital, is able to hire 60 people in its first phase and plans to increase the figure to approximately 200 employees next year.
Transactel is the only Central American capital corporation providing Business Process Outsourcing Services / Contact Center (BPO).
It currently has 1.700 employees and expects to hire a total of 2.000 by the first three months of 2011.
The company continues with a steady growth since creation in 2007, when it provided jobs to 30 people. During 2009 it grew 180% from 600 to 1.700 employees.
El Salvador is located close to the United States and Canada and in their same time zone, and offers competitive prices when compared to neighbors Mexico, Panamá or Costa Rica.
Such conditions make it an attractive location for outsourcing services, call centers and BPO. Still, El Salvador has much to do to take advantage of these conditions.
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