El Salvador: Growing Investment in BPOs

Twenty IT companies and more than 80 call centers and outsourcing services centers are operating in the country, seven of which entered the market in 2015.

Tuesday, June 21, 2016

Details from the Promoter Agency for Export and Investment El Salvador (Proesa) indicate that in 2015 there were seven companies that entered the Distance Business Services sectors (SED as it is known in Spanish), which brings together both companies dedicated to providing customer services and support and information technology.

Private sector representatives confirm the growth experienced in the industry of Business Process Outsourcing (BPO) and information technology in the country. Carmen Aida Muñoz, executive director of the American Chamber of Commerce (AmCham)   "... agreed that the growth registered in the sector has been remarkable in recent years, for this reason the country has made efforts in the human resource training in the English language."

Jorge Orellana Ferman, commercial director of the call center Contact, believes that "...El Salvador is an attractive market for foreign companies that require skilled labor and a profitable investment price. He adds that in the case of companies based in the US and Canada, the Salvadoran labor supply provides benefits for outsourcing and offshore services. The executive at Contact, a local company that began operations in 2011, believes that in recent years there has been an opportunity for smaller call centers that can provide customer services and generation of phone calls with a smaller number of operators. "

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