Customs Offices in Costa Rica: A Thorn in its Side

Exporters claim that the lack of staff at border posts at certain times of the day is slowing the processes for customs clearance, security and sanitation issues.

Wednesday, November 19, 2014

Lack of staff and lack of coordination in the timetables for services provided to carriers are the main causes of the constant delays faced by companies that transport goods from Costa Rica to Central America.

Francisco Quiros, executive director of the National Chamber of Cargo Carriers (Canatrac) told that "... in Peñas Blancas, La Cruz, on the Nicaragua border, there have been improvements in the five booths in the border area where all the paperwork can be done (customs, immigration, sanitation, security, taxes and others) .... However, on many occasions there are no staff from the institutions; For example, Immigration and the Ministry of Agriculture and Livestock (MAG). "

'... The companies claimed that the problem is occurring because of a lack of human resources. Francisco Dall'Anese Alvarez, director of the State Phytosanitary Service, said staff are working until midnight, but at a reduced level because they have to be paid overtime after 10 pm "

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