Courier Services in Costa Rica

Increasing competition has forced five major companies sharing the market to diversify their services beyond simple forwarding of packages.

Thursday, July 10, 2014

From online shopping and home delivery to options to pay utility bills; these are part of the services for which several companies are in the industry are counting on to maintain competitiveness against their peers in the market of courier services in Costa Rica.

According to Álvaro Coghi, CEO Correos de Costa Rica, "... most companies in the sector are more focused on providing services for the Greater Metropolitan Area (GAM)."
However, "... the coverage and services of companies such as Novus Mensajería (its closest competitor locally) and others such as DHL, and JetBox and Aerocasillas is strong."

Eugenia León, Novus Mensajería’s legal representative, told that "... Correos does represent the strongest competitor, but they are counteracting this situation as they have greater flexibility and responsiveness to the needs of their customers, both in terms of schedules and responsiveness. "

While Aerocasillas has a commitment to online shopping, Jetbox focuses on "... the opening of physical branches in the metropolitan area and beyond, and DHL on deliveries by air."

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More on this topic

Courier Business Growing in Costa Rica

July 2017

The parcel forwarding companies JetBox, Box Correos and Aeropost reported increases of between 12% and 35% in the number of packages shipped in the last three years.

The boom in Internet shopping has led leading delivery companies to open new delivery points and invest in technology in order to improve the service for end-users.

New Courier Company Coming to Costa Rica

September 2012

The company founded on Colombian capital, Servientrega, announced its entry into the Costa Rican market in 2013, as part of its expansion plans.

Luz Mary Guerrero, president of the company said to the Colombian newspaper Portfolio that entry into Costa Rica is part of its expansion plans which include opening offices in Canada and Spain.

The Costa Rican Couriers

July 2012

In 2006 the state run company Correos de Costa Rica was dying, but an aggressive policy of diversification of services has made it the main competitor in the courier market today.

For the month of August Correos de Costa Rica announced the launch of Box Correos, in direct competition with the specialized companies Aerocasillas, JetBox, DHL, Speed Box and E-Package Express.

Costa Rica: Internet Purchases Increase

July 2009

From January to June, packages brought in by courier companies increased 20% when compared to the same period of 2008.

In the first half of 2009, some 50.000 people made Internet purchases. The most popular items were MP3 music players, computers, and mobile phones.

Hassel Fallas writes in the Nacion web site: "Most online purchases are brought into the country by two companies: Aerocasillas (40.000 members) and JetBox (10.000) ... 'This hype in e-commerce is caused by the economic recession, which has forced US online retailers to come with better offers to capture more customers', explained Jeffrey Duchesneau, General Manager of Aerocasillas".