Courier Service: Promising Business

Due to restrictions on mobility, the increase in online shopping and changes in consumer habits, the volume of international and local package movements in Costa Rica is showing an upward trend.

Wednesday, November 25, 2020

Due to the spread of covid-19, Costa Rican authorities decided to restrict people's mobility and impose social distancing measures. These factors were determining factors for consumers to begin changing their purchasing habits.

According to CentralAmericaData's research, in Costa Rica as of June 21 of this year, the number of Internet searches and mentions in conversations in the digital environment associated with the topic "e-commerce services" began to increase considerably.

This rise in interest in e-commerce coincides with the increase in demand for courier services.

According to figures from Correos de Costa Rica, between January and October 2019 and the same period in 2020, the movement of packages from abroad increased from 127 thousand to 170 thousand, which is equivalent to a 34% increase. In the case of the number of local packages mobilized, the increase was 23% for the periods in question.

See "How do Purchasing Intentions Evolve?"

Cinthya Zapata, Director of Consumer Support of the Ministry of Economy, Industry and Commerce (MEIC), told Nacion.com that "... a very strong upturn is not expected for 'Black Friday' itself, since businesses made a whole month of offers to expand consumer options."

Zapata added that "... the pandemic has left a noticeable change in customer consumption patterns. The increasingly easy access to sales platforms through social networks, translates into more online purchases and less visits to physical businesses."

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