Costa Rica Still Attracting Service Centers

There has been an increase and there are now 122 international companies which have invested in the operation of 140 shared services in different categories.

Wednesday, March 25, 2015

Currently the export of computer services, management and other business functions make up 5.8% of Costa Rica's Gross Domestic Product (GDP). In the last 15 years, exports of value-added services increased from 12.1% of total exports to 47.5%, as estimated by the Costa Rican Coalition for Development Initiatives (CINDE). reports that "... Geographical, location qualified staff who speak multiple languages ​​and political stability are aspects that companies described as attractive for the purpose of managing much of their network of global business from here. However, in the view of corporations there are still significant challenges to be met in order for the growth trend to continue. Among them are strengthening the academic and technical supply required by the industry such as bilingual skills, as well as issues of cost and infrastructure. "

Some of the companies that have been consolidated in the country in this sector are Western Union which plans an expansion of its facilities valued at $1.5 million, Procter & Gamble (P & G) which recently inaugurated the Planning Supply Chain Center for Latin America, and Bacardi which announced the arrival of the Bacardi Shared Services Centre and Emerson Engineering Center.

More on this topic

El Salvador: Growing Investment in BPOs

June 2016

Twenty IT companies and more than 80 call centers and outsourcing services centers are operating in the country, seven of which entered the market in 2015.

Details from the Promoter Agency for Export and Investment El Salvador (Proesa) indicate that in 2015 there were seven companies that entered the Distance Business Services sectors (SED as it is known in Spanish), which brings together both companies dedicated to providing customer services and support and information technology.

Guatemala: More Investment in BPO´s

March 2016

EGS Guatemala has announced the expansion of operations in customer services, billing and back offices for telecommunications and energy.

From a statement issued by the Ministry of Finance in Guatemala:

Guatemala, March 15, 2016. The Minister of Economy, Ruben Morales, participated in the inauguration of EGS's third site in Guatemala, Primma 2.

Colombian Investments in Costa Rica

March 2015

38% of the colombian companies who have invested in the country are dedicated to services, 28% to industry, 11% to construction and 23% to tourism, commerce or agriculture.

The service, food and manufacturing sectors are generating the most interest among Colombian investors, who in the last ten years have invested about $750 million in Costa Rica.

BPO Forum in El Salvador

October 2014

On October 7th call center and shared services companies will meet to discuss issues related to the sector and review El Salvador's strategy for attracting foreign investment to this industry.

From a statement issued by the Export Promotion and Investment El Salvador (PROESA):

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